Ben-Gurion University of the Negev

Business Operations Manager at NICE Ltd

Executive Support -  Experienced in empowering the Executive Leadership Team, both collectively and individually, by providing data-driven insights and actionable strategies.

Leading strategy, new business development, program management, and operational planning and execution for a multi-million enterprise-software line of business.

Data-Driven Insights: Overseeing a Business Operations team responsible for tracking, forecasting, and analyzing business results, leveraging CRM, SFDC, Tableau, Power BI, Oracle ERP, and other tech tools to drive data-driven decision-making.

Decision making and execution, ensuring that strategic decisions translate into tangible results in the fast-paced tech landscape.

Operational Excellence: Operational Plans, Focus Areas, and KPIs to drive business performance and meet tech industry benchmarks.

change Management: Passionate about facilitating tech-driven business strategy through work process optimization, governance tools, and organizational structure design, including change management programs.

Proven success in leading cross-company projects, fostering collaboration between R&D, Marketing, Sales, and other departments.

Spearheading communication between Product Management and GTM, streamlining sales management and execution.

Building and managing cross-company, multi-stakeholder plans and processes, ensuring coordination between various tech functions.

NICE Ltd

Business Operations Team Lead

Leading big-scale organizational changes from the ground up in order to improve performance
> Managing multiple projects while ensuring the timely, in budget, and successful delivery according to customer needs and objectives
> Managing accounts estimated at 1.5M+ yearly, while generating sales, including up-selling and cross-selling
> Working directly with high profile client’s (Government CEO’s and leading banks C level managers)
> Leading multiple teams of consultants in accordance with the project goals.
> Designing operational models and strategies based on what really matters to the client, including data analysis, business requirements, user journey, and Setting up BSC’s and KPI’s for C-level management
> Handling big (2M+ deals) RFIs and RFPs
Notable Projects
 Creating a government-wide continuous service-level-improvement process for the Prime Minister’s Office and the Ministry of Finance
 Re constructed the customer experience and increasing the effectiveness of sales in leading departments of a large Israeli bank. Including conducting market research and competition examination, customer journey, recommending a supportive organizational structure, job definitions, evaluating required personnel, management routines, and KPI’s.
 Developed workforce standardization for paramedics and administrators in government hospitals for the Ministry of Health
 Reorganized IS/IT for an international consumer goods corporation to align with company strategy and new challenges and opportunities in IS/IT fields

TASC Consulting & Capital

Operational Excellence Team lead

Leading and executing strategic, operational, and organizational projects in many industries, including finance, manufacturing, public sector, and others.
> Managed multiple strategic and operational projects, including cost reduction programs, operational models and work methods, lean service, and government policy.
> Developing and maintaining existing relationships with major clients.
> Assembling and managing Ad-hoc consultant teams based on the project-specific needs.
> Head of the internal quality assurance team, including implement and maintain ISO 9001 requirements
> PMO/PMP trainer
Mapping and improving work processes and performance
Identifying growth drivers consistent with sales cycles
Increasing sales force effectiveness
Performing scoping and diagnostics to identify improvement levers
Supporting the establishment and implementing new organizational structures and work concepts, and managing change throughout all levels in an organization
Designing and implementing KPIs

Notable Projects
 Defined human resource operational strategy for a large Israeli bank, including detailed design. Including organizational structure, employee evaluations, characterization of work processes, interfaces, and jurisdiction.
 Salesforce effectiveness Improvement for an investment portfolio company
 Developed a transformation program of the new operating model for a large Israeli bank

Tefen Management Consulting

Project Manager

Information system implementation project in SOROKA hospital. The part included responsibility for training and teaching the end-users (doctors and nurses) the information system functionalities and abilities, taking an active role in different stages and processes along the project.
The role required broad view abilities for promoting and reaching project objectives, with good interpersonal skills.

Noa Golan