Nishant Srivastava

Head Of Department at Tech Mahindra Business Services Limited

Nishant Srivastava is a seasoned professional with over 18 years of cross-functional experience in managing business operations, focusing on driving profitability and building long-lasting customer relationships.

He excels in understanding business requirements, client processes, and translating them into the analytics domain, with a special expertise in developing predictive models and customer contact strategies.

As a strategic thinker, he identifies and implements emerging trends to meet industry needs and achieve organizational objectives while enhancing business processes and building high-performance teams.

Nishant is skilled in mapping business requirements, setting quality standards, and ensuring a high-quality customer experience through efficient operational procedures and adherence to SLAs.

With a background in software engineering, commerce, and a strong educational foundation, he possesses exceptional leadership, communication, and mentoring skills, leading teams to develop business plans and service standards for excellence.