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Nisha Shah
VP of Customer Success | Ex Qualtrics, Bain, Amex
Nisha Shah is a well-educated professional with a Master of Business Administration (M.B.A.) from Northwestern University - Kellogg School of Management and a Bachelor of Science (B.S.) in Marketing from NYU Stern School of Business.
With a rich and diverse professional background, Nisha has held various leadership positions in renowned organizations. She has served as the VP of Customer Success and also as the Regional Head of Customer Success at Qualtrics.
Nisha has also showcased her strategic acumen as the Director of HR Strategy at Dr Pepper Snapple Group and as the Director Of Merchandising focusing on Campaign & Promotions Strategy, Leadership, and Digital Marketing at Groupon.
Her consulting experience includes working at Bain & Company, where she handled Problem Solving, Analysis, Growth Strategy, Cost Reduction, and Non-Profit Strategy. Additionally, she served as a Summer Associate at Bain & Company, specializing in Private Equity, Competitive Research, Trend Analysis, and Go-to-Market Strategy.
Prior to her roles at Qualtrics, Dr Pepper Snapple Group, Groupon, and Bain & Company, Nisha honed her skills at American Express, where she held various positions such as Senior Manager in Project Management, Analysis, and International Marketing Strategy; Manager in Marketing Strategy, Partner Management, Customer Research, and Product Management; Assistant Manager focusing on New Product Innovation and Direct Marketing Testing; Senior Analyst handling Agency and Partner Management, Contract Negotiations, and Process Improvement; and Marketing Analyst involved in Forecasting, Reporting, and Budgeting.
Nisha Shah's wealth of experience spans across marketing, management & strategy, customer success, HR strategy, merchandising, consulting, project management, analysis, digital marketing, leadership, problem-solving, growth strategy, cost reduction, non-profit strategy, private equity, competitive research, trend analysis, go-to-market strategy, partner management, new product innovation, and forecasting. Her educational background from esteemed institutions coupled with her professional journey in reputable organizations positions her as a seasoned and skilled professional in the field.