Wilfrid Laurier University

Developer Support Lead at Shopify

Convictional

VP, Customer Experience

Head of Customer Success

- Led the Developer Solutions Org - across 4 global functions: Developer Solutions, API Support, Partner 
- Successfully designed and launched the API Support team focused on meeting third
party developer and partner needs.
- Worked cross functionally to identify stakeholder objectives, build strong partnerships,
and align delivery roadmaps.
- Grew the Partner Support team to meet global needs focused on the support, growth, enablement and success of our partner ecosystem.
- Successfully launched a KM strategy focused on supporting developer product releases
and enabling our audiences through self-serve content.
- Owned performance management, impact assessments, people development, and delivery of high-impact outcomes through direct reports and their teams.
- Continually leveraged service experimentation insights and data to design, deliver and
improve service delivery and deepen existing relationships with stakeholders.
- Led cross functional projects; coaching and mentoring direct reports in strategic thinking and decision making to deliver high-impact projects and initiatives.
- Owned deliverables for the teams as they pertain to Shopify’s mission, from strategy to
execution.

Shopify

Senior Lead Developer Support and Solutions (Developer Solutions, API Support, Partner Support)

- Leveraged deep understanding of our partner, developer and merchant needs to design
and deliver meaningful Developer Support services focused on creating value and
retention for our largest merchants and their partner ecosystem.
- Continuously explored and experimented with new services and opportunities.
- Identified and removed developer experience roadblocks, improved workflows and maintained operational efficiency through KPI's and OKR's.

Developer Support Lead

- Analyzed business requirements, designed solutions, developed resource estimates, and provided input to sales team. 
- Worked closely with the application, development, and support teams to define the best technical solutions following best practices and guiding principles. 
- Prepared presentations and product demonstrations, including development and implementation of proof of concepts, webinars, etc.

Shopify Plus

Solutions Engineer

- Worked with high growth highly complex merchants to help them meet their launch goals and timelines.
- Helped merchants understand how to build out their existing technical workflows and business use-cases on Shopify Plus. 
- Worked with development teams to troubleshoot API errors and development roadblocks.
- Advised on best practices for data migration, 3rd party software integrations, development and design.

Launch Architect 

- Built, designed and tracked integration scopes and timelines, ensured visibility to the client and set project expectations of 100+ enterprise level businesses.
- Managed all aspects of new client launches to deliver a quality and timely product.
- Used problem-solving abilities to create technical solutions for enterprise level requirements.
- Managed and monitored performance of cross-functional teams (Sales, Engineering, External Vendors).

Launch Engineer

Responsible for all operational, marketing and product development duties.

Prism Brush Bar

Founder

- Provided clients with the skills, creativity and determination necessary for bringing their ideas to life.
- Speciality in the area of e-commerce and digital design.
- Helped create bespoke e-commerce experiences, landing pages, promotional campaigns, e-books, look-books and product catalogues.

Freelance

Digital Marketer + Graphic Designer

- Responsible for creating effective, creative, and on brand content initiatives across all social media channels. 
- Successfully strategized and executed 30K+ growth across all social media channels.
- Leveraged social media networks to support new products, collaborations, campaigns and initiatives.
- Created effective brand filter packages, media kits, and social media schedules.
- Successfully launched 100+ products in Q2. Product launch procedures included product photography + editing, naming product and writing copy, uploading product to shop via Shopify + WordPress, maximizing website SEO, building trackable URL links for each launch, creating product marketing material and promoting across all social media channels.
- Managed, curated and contributed to the brand’s blog (WordPress).
- Created original content for weekly customer newsletters as well as monthly client newsletters (MailChimp). Successfully assisted in growing the newsletter subscriber list by 4K+.
- Tracked weekly analytics to help strategize and meet growth goals.
- Sourced blogger and influencer collaboration leads through social media channels.
- Responsible for organizing, managing, and social media advertising of all company events.
- Created on brand and engaging web content (graphics, video + photos) to support the brand’s website re-launch.
- Continually created both print and online promotional material (catalogues, packaging, business cards, posters, e-books etc.)

Tiny Devotions

Marketing and Digital Media Coordinator

- Helped create business development initiatives. 
- Engaged in planning and attended events such as job fairs. 
- Performed all clerical duties as necessary.

Randstad Engineering

Intern

- Responsibilities included working directly with the public relations team and designers to ensure coordination and itinerary of every event was a success.

Nina Sijakov