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Nigel Pace
Head of Hospitality at Tswalu Kalahari
Professional Background
Nigel Pace boasts an impressive 25-year career in the Luxury Hospitality Industry, marked by a notable 15 years in the capacity of General Manager at various prestigious establishments. Nigel’s extensive experience encompasses numerous roles where he not only honed his management skills but also transformed properties into award-winning destinations. A significant highlight of Nigel's career was his tenure as General Manager at Cape Grace, a luxury hotel that flourished under his leadership. During his 6-year stewardship, Cape Grace was honored with multiple accolades, solidifying its reputation and prestige in the highly competitive luxury hotel market.
Driving Success at Cape Grace
Under Nigel's management, Cape Grace achieved exemplary success, being recognized as the Best Hotel in Africa and the Middle East by Travel & Leisure in 2011. The hotel further gained accolades such as the Best Hotel in Africa from Celebrated Living and the Best Hotel in Africa by the UK Daily Telegraph Ultra Travel Awards, equally in the same year. These accomplishments under his leadership are a testament to his commitment to excellence, guest satisfaction, and innovative service strategies.
After his successful stint at Cape Grace, Nigel continued to impress in his role as General Manager at Singita Kruger National Park, where he undertook a short-term contract. During his time there, the property was later rated as the 7th best hotel in the world by Travel & Leisure in 2012. This recognition reaffirmed his capability to manage and elevate luxury hospitality properties to international standards.
International Recognition and Awards
In 2011, Nigel garnered international acclaim when he was named the Best General Manager for a luxury hotel/resort worldwide by Luxury Travel Advisor, further highlighting his leadership proficiency in the hospitality sector. His awards speak volumes about his dedication and skill set in providing unforgettable experiences to guests while ensuring operational excellence in high-end hospitality environments.
Education and Achievements
Nigel's foundation in the hospitality world began with his academic pursuits in Senior Hotel Management at the Institute of Tourism Studies in Malta. He further trained at St Aloysius College and De La Salle College, both located in Malta. This educational background equipped him with crucial insights and competencies, enabling him to traverse the complexities of hotel management and operations successfully.
Noteworthy Positions Held
Throughout his illustrious career, Nigel has held a myriad of prominent positions within the luxury hospitality sector. Notably, he served as:
- Head of Hospitality at Tswalu Kalahari, where he oversaw all aspects of luxury services.
- Owner of The Stack, a unique establishment catering to high-end clientele.
- General Manager at Niyama Private Islands Maldives, enhancing the allure of a tropical paradise through luxurious offerings.
- General Manager at Lebombo & Sweni Lodges at Singita Kruger National Park, where he put in place tailor-made guest experiences tailored to the African bush.
- General Manager at Cape Grace, as mentioned earlier, significantly contributing to its accolades and reputation.
- General Manager of Operations at The Liz McGrath Collection, orchestrating seamless operations across upscale properties.
- General Manager at The Plettenberg Hotel, renowned for its location and service.
- Deputy General Manager and Rooms Division Manager at The Cellars-Hohenort Hotel, laying the groundwork for his future leadership roles.
- Early roles included positions as Duty Manager at The Plettenberg Hotel and Hotel School Trainee at Marriott International and The Gleneagles Hotel, providing him essential training that formed the base of his capabilities in hospitality management.
Multilingual Proficiency
Nigel holds a European Union passport and is fluent in several languages, including English, Italian, and Maltese. This multilingual ability not only enhances his communication with diverse guests but also strengthens his relationships with international staff, showcasing his versatility and adaptability in a multicultural environment.
Conclusion
With a steadfast commitment to excellence in the luxury hospitality industry, Nigel Pace continues to engage in enriching experiences for guests through his leadership roles. His array of recognitions and successful tenures at prestigious hospitality establishments underscores his unwavering dedication and expertise in delivering superior services, enhancing guest experiences, and fostering remarkable teams built on shared values.
As he looks to the future, Nigel remains poised to embrace new challenges, innovate within the luxury hospitality realm, and inspire those around him with his positive influence and extensive experience.
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Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
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