Nigel Beane

Nigel Beane is a Project & Services Professional with a passion for delivering positive change and service excellence to enterprises of all sizes.

He has worked in complex and regulated environments like financial services and contact centers with companies like HSBC, Aspect Software, Lloyds Banking Group, and CITI.

His roles have covered application development & deployment, project/programme management, customer service, business development, and consulting.

Nigel is an able strategist, commercially astute, an inspirational leader, and a highly trusted client advocate.

His international experience includes managing clients & operations across UK, EMEA, US, and globally, with a 2-year assignment in Japan.

Nigel Beane specializes in Customer Management, Organisational Change & Business Improvement, Problem Management, Functional Leadership, Service Management, Service Delivery, ITIL, Operations Management, Customer Service, Support Management, Help Desk, Project & Programme Management (Prince2), Managed Services, Commercial, Off-Shoring, Cultural Awareness, and Team management.

He holds a Postgraduate Diploma in Manufacturing Management, studied Business and Finance at the University of Hertfordshire, and attended Wintringham Comprehensive School.

In his professional journey, Nigel has held positions like Senior Manager, EMEA Professional Services at RingCentral, Operations Director at WORKPLACE FABRIC LIMITED, Programme Director, Service Delivery Specialist, and Consultant at Self Employed, Director, Global Managed Services at TuringSMI, Director, EMEA Service Management at Aspect Software, among others.

Nigel Beane's diverse background and expertise make him an invaluable asset for organizations seeking excellence in service delivery and operational management.