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Nicole Good
Head of Customer Experience at Bristol-Myers Squibb
Professional Background
Nicole Good is a seasoned professional in the healthcare and pharmaceutical industry, recognized for her leadership and extensive experience across various roles at Bristol-Myers Squibb (BMS) and Roche. With an impressive trajectory that showcases her exceptional talents in sales and customer experience, she has made noteworthy contributions to the field of health promotion and innovative medicines. Nicole currently serves as the Head of Customer Experience at Bristol-Myers Squibb, a role that underscores her commitment to enhancing patient and client relations within the healthcare landscape.
Throughout her career, Nicole has held several pivotal positions at Bristol-Myers Squibb, where she honed her skills and expertise in sales and customer engagement. Prior to her current leadership role, she excelled as the Head of Sales for Innovative Medicines, where she drove growth and strategically aligned sales initiatives with corporate goals. Her earlier roles, including Head of Sales for Cardiovascular and Virology, and Associate Director of Sales for Cardiology, reflect her rich experience and ability to adapt to the evolving needs of the medical community.
In addition to her remarkable accomplishments at BMS, Nicole also gained significant experience at Roche, where she served as the State Sales Manager and Sales Representative. Her time in these roles paved the way for her future successes and strengthened her capabilities in managing diverse teams while meeting sales targets across multiple therapeutic areas.
Education and Achievements
Nicole Good's educational journey began at Deakin University, where she pursued her Bachelor of Applied Science (BASc) with a focus on Health Promotion. This academic foundation richly equips her for her current responsibilities in customer experience and strategy development within BMS. Her education has played a significant role in shaping her approach to health communication and patient engagement, allowing her to effectively bridge the gap between scientific understanding and patient needs.
Nicole’s diverse background in sales and customer experience management positions her as a thought leader in the pharmaceutical industry. She is widely respected for her ability to build strong relationships with healthcare professionals and stakeholders, advocating for products that significantly impact the lives of patients. Nicole’s tenure in various sales leadership positions has consistently translated into strong performance outcomes and recognition within Bristol-Myers Squibb.
Her commitment to professional development is evident in her ability to cultivate talent within her teams, making her an exemplary mentor in the industry. Nicole is dedicated to fostering a culture of collaboration and innovation, ensuring that her teams are empowered to meet and exceed their goals.
Achievements
Throughout her dynamic career, Nicole Good has achieved numerous milestones that illustrate her expertise and commitment to excellence in the pharmaceutical sector. As Head of Customer Experience, she has spearheaded initiatives aimed at enhancing patient journeys, ensuring that healthcare solutions are accessible and user-friendly. Her proactive approach has not only improved customer satisfaction rates but has also contributed to better health outcomes across the board.
During her time as Head of Sales for Innovative Medicines, Nicole led teams that consistently achieved— and often surpassed— sales targets. Under her guidance, BMS successfully launched a variety of innovative therapies, establishing the company as a leader in the healthcare market. Her role in the strategic planning and execution of sales initiatives has been vital in addressing the changing landscape of patient needs in various therapeutic areas, including oncology and immunology.
Nicole's influential leadership style has earned her admiration from peers and team members alike. She exemplifies the qualities of a leader who is not only focused on results but also on the growth and well-being of her team members. Her peers describe her as an inspiring figure who always strives for excellence while maintaining an inclusive and collaborative environment.
In conclusion, Nicole Good represents a blend of academic knowledge, strategic thinking, and extensive practical experience in sales and customer engagement within the pharmaceutical industry. Her journey from sales representative at Roche to the Head of Customer Experience at Bristol-Myers Squibb is a testament to her dedication and passion for improving health outcomes in the community. With an eye toward future innovations in health promotion and a commitment to personal growth, Nicole continues to influence the healthcare landscape positively.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
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Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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