Nicola Charles

Nicola Charles is a software engineering professional with diverse experience in customer success, project management, software release engineering, and customer service. They hold a First-Class degree in Software Engineering and IT, as well as a Bachelor of Science in Computer Software Engineering from Swansea University. Nicola is currently serving as the Head of Customer Success at Matrix Booking Ltd. Prior to this role, they worked as a Customer Success Advisor at KEYTREE LIMITED, Applications Specialist, and Project Manager at MCL Logistics, Systems Implementor at RAP International, Software Release Engineer at Fujitsu, EPOS Support Engineer at Fujitsu, Customer Service Advisor at Lyte Ladders & Towers, and DMA at Llanelli.