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Nick Emmerson
Customer Experience - Human Centred Design - Customer Service & Operations
Nick Emmerson is a passionate and customer-focused individual with a strong background in IT and operational expertise.
He excels in identifying, prioritizing, and fulfilling customer needs through delivering omni-channel solutions and enhancing product value-demand.
Nick has a proven track record of leading high-performing teams across various functions to achieve optimal outcomes by adhering to best practices.
His experience includes developing and implementing strategies, processes, and plans to reduce costs, enhance customer experience, maximize productivity, and stay updated on industry and market trends.
Nick Emmerson has held key positions in reputable organizations, including Director of Customer Service & Operations at The Travel Chapter, Head of Customer Experience and Product Design at Beach Buddy, and Insurtech Lead at Aviva.
He also served in roles such as Digital Customer Experience Manager, IT Continual Service Improvement Manager, and Customer Service Operational Manager at Aviva, where he progressed through several UK Life Customer Services Management roles.
