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Nick Chong
Head of Global Support & Services
Nick Chong is currently the Chief Customer Officer at Zoom Video Communications, a position he has held since June 2023.1 Prior to this role, he served as the Head of Global Services at Zoom, where he was responsible for adoption, growth, thought leadership, and global market evangelism.4
Chong has an extensive background in customer support and services. He was previously the Head of Global Support & Services at Zoom, where he oversaw the company's global customer support and services organization.23 In this role, he emphasized the importance of customer support as a career starting point, highlighting its ability to develop crucial skills in technical understanding, customer communication, and business acumen.2
A Kansas State University alumnus, Chong credits his experience at K-State as a launchpad for his successful career.5 He is based in Los Altos, California, and has over 500 connections on LinkedIn.1
Chong is known for his expertise in customer experience and his belief in the value of support roles for career development. He has been featured in industry podcasts discussing the importance of customer support in developing leadership skills.2
