Scrum Master at EXPRESS

JPMorgan Chase & Co.

Vice President, Scrum Master

• Key player in ecom department Scrum transformation - early 2018
• Stood up and led multiple Scrum teams - some concurrently
• Coached teams on agile best practices
• Facilitated productive Scrum ceremonies
• Worked alongside Product Owner to ensure alignment and build rapport
• Strong partnership with team leaders/managers
• Critical leadership role in eCommerce Re-Platform project
• Fostered feedback and ensured the teams had a voice
• Measured teams’ predicted velocity to guide teams to successful Sprint commitments
• Interviewed candidates and assisted in building up the Scrum Master team
• Helped introduce and lead PI Planning (Big Room Planning) events within our department
• Coached other departments on Agile and Jira best practices

EXPRESS

Scrum Master

Multiple responsibilities including:
-QA
-BA
-PM

eCommerce QA Analyst

• Proficient in QA procedures, coding in Unix, Island Pacific Inventory Management Software, and SQL. Experience in Test Automation using Ruby.
• Prepare for projects by reading and interpreting all functional requirements/documentation, attend initial meetings with development and business owners. Create and carry out detailed test plans.
• Make suggestions for Improvements that will better suit the business and users’ needs.
• Thoroughly test applications for all aspects of the retail business. This includes POS, Finance Applications, Island Pacific Inventory Management Software, and .NET internal and external websites including Microcenter.com.
• Track bugs in Axosoft, conduct User Acceptance meetings and answer related questions, write up training documents for the users.

Micro Center

Quality Assurance Analyst

• Independently managed the retail front end, including Returns, Service Desk, Checkout and Merchandise Pickup. 
• Improved morale by remaining friendly, positive and motivating to all team members.
• Created new ways to improve metrics measured by Home Office such as generating reporting spreadsheets and daily procedures to enforce individual accountability. Developed contests to help increase incentive and fun. This resulted in always ranking in the top 3 stores in the chain.
• Resolved escalated and unplanned events in a calm, quick manner. Examples: belligerent customers, credit card double charges, power outages, theft/suspicious activity, injured/sick customers and associates.
• Efficiently created the weekly schedule and enforced attendance records for 25-30 associates at a time.
• HR qualities. Gave associates advice, support and coaching. Performed disciplinary action and terminations. Completed 90 day/annual reviews.
• Contributed in training and development of new store associates and management.

Nichole Jay