Keller Graduate School of Management of DeVry University

Western Michigan University

Central State University

Southfield High School

Insurance Broker providing financial protection for families

Atlanta, Georgia, United States

Independent Life Insurance Broker licensed to sell Life Insurance, Final Expense, Voluntary Benefits & Annuities through the following companies: Mutual of Omaha, Transamerica, Kansas City Life, Lafayette Life, American General Life, Independent Order of Foresters, Gerber Life, Royal Neighbors, Family Benefit Life, Prosperity Life, Oxford Life, Allstate Benefits, Guardian, Americo Financial Life,, American Amicable, United Home Life, Liberty Bankers, Athene Annuity & Life, Life Insurance Company of the Southwest, Mutual Trust, & National Health Insurance Company.

Innovative Financial Group

Insurance Broker

Specialize in assisting clients with the following services: Credit Restoration, Wills, Living Trust, Smart Credit, Travel, LifeLock, Debt Zero, Credit Attorney, Credit Builder, & Financial Literacy,

Financial Education Services Inc.

Financial Education Services Agent

MassMutual Perimeter

Financial Services Representative

Agent licensed to sell final expense plans, accidental death & dismemberment plans, and whole life/permanent insurance.

Universal Benefits Marketing Firm, Inc.

Final Expense Consultant

Agent licensed to sell insurance through New York Life Insurance Company.

New York Life Insurance Company

Licensed Agent

Agent licensed to sell supplemental insurance and life insurance through Aflac.

Aflac

Benefits Consultant

Primarily responsible for the management, design, development and implementation of sales enablement programs in support of Sage Payroll Services (SPR) sales colleagues and leaders. Interact with all levels of management and leadership to assess learning and development priorities based upon business goals and strategies, present learning strategies and roadmaps, and obtain agreement and alignment on goals, deliverables and objectives. Use a variety of training methodologies, techniques, and learning tools to deliver learning activities to Sage colleagues in a variety of areas including; soft skills, communications skills, leadership, coaching, and selling skills.

Sage

Education And Training Manager

Manage the effective development, coordination and presentation of training and development programs for all employees. Assess company-wide developmental needs to drive training initiatives. Identify and arrange suitable training solutions for employees. Actively search, creatively design and implement effective methods to educate, enhance performance and recognize performance. Focused on strategy development, cross-functional collaboration, and leading technology initiatives through the sales and service organization, while insuring a world-class approach to education.

FleetCor

Director of Learning and Development

Teach undergraduate Business courses on campus.

Strayer University

Adjunct Faculty Member

Teach undergraduate Business and General Studies courses for the Online learning campus.

Ashford University

Associate Faculty Member

Launched and grew business, and offer ongoing training services for core group of clients. Manage all client processes from needs analysis and design to program development and delivery. Provide both new training design and rapid, highly professional delivery of existing programs.* Team Leader/Instructional Designer for Atlanta Lenox location of AT&T; responsible for the design and development of Training interventions for CP12 course development & maintenance for the ABS-CC Ordering, Billing and Wholesale Organizations. Developed and updated existing Instructor Led courses based on Subject Matter Expert feedback.* Selected as key leadership trainer for Chick-fil-A University; taught core best practices training to all restaurant owner/operators and interim managers (~24 per month) to drive process and brand consistency and increased sales.* Hired as sole trainer for Atlanta office of Momentum Worldwide; currently teach monthly “Presentation Skills” and “Building Relationships” programs to employees at all levels.* Co-lead all Georgia technical training for Study Island customers on how to navigate and effectively use web-based application for student testing.* Helped to create and deliver first Public Speaking course for Spelman College; now one of 5 teachers for this mandatory course for all students.* Earn consistently positive ratings on course evaluations (average 4.7 out of 5).

Harris Consulting & Training Solutions

Owner/Independent Training Consultant

Teach undergraduate Project Management course in the Online learning environment.

DeVry University

Visiting Professor

Teach undergraduate courses at the Atlanta campus and online.

American InterContinental University

Teach undergraduate and graduate courses at Atlanta campus and online, including Human Resources Management, Instructional Design, Ethics in Management, and Adult Learning Theories. Mentor new faculty and offer guidance to improve their performance and course content. Lead one-on-one training sessions for students and faculty on Blackboard and eCollege online learning platforms.

University of Phoenix

Certified Advanced Facilitator

Established and managed multiple training initiatives, primarily for 120 Account Executives (global sales team).  Spearheaded analysis, design, development, and delivery of programs. Consulted to executive leadership team.* Pioneered first Account Executive training programs; company experienced 15% increase in sales within first 3 months after training.* Developed, orchestrated, and facilitated monthly product training webinars (via Centra Symposium), building more knowledgeable and confident sales team.* Created and rolled out web-based training for new software application that allowed sales team to track all aspects of sales process across all business units.* Facilitated mandatory, company-wide “Achieving Extraordinary Customer Relations” training for 300 company employees, driving both culture change and employee morale/engagement.* Earned multiple key certifications to reinforce expertise and impact:-- Certified Facilitator, Large Account Management Process (Miller Heiman).-- Certified Sales Process Facilitator and Certified Centra Symposium Facilitator (Ceridian).-- Certified Facilitator, Achieving Extraordinary Customer Relations (Achieve Global).

Ceridian

Senior Training Consultant

Led development and execution of training for store associates nationwide. Followed rigorous Langevin process, which included planning, analysis, design, development, implementation, and evaluation. Interviewed sponsors and subject matter experts to determine highest-priority training needs.* Crafted new, scalable customer service programs and materials—“Cultivating the Customer,” “Salesperson Training,” and “Vault Training”—that were rolled out to ~100,000 store associates. * Drove Six Sigma implementation for 3 successful projects in one department, achieving greater efficiencies and higher levels of employee confidence.

The Home Depot

Training Specialist

Led development, delivery, and evaluation of technical training for 300-person operational group. * Hired to develop first-ever, core technical on-the-job training program for all proof operators.* Designed and facilitated 6-week new hire program that drove faster “ramp-up” of skills, stronger employee engagement, higher quality, and greater process consistency.

Nichole Harris, M.A., MBA