Nicholas Faconti

Nicholas Faconti is a dedicated Configuration Management professional with 15 years of experience in Service, Asset, and Configuration Management. He excels in prioritizing tasks to meet strict SLAs and is proficient in both independent and team settings.

Nicholas has a proven track record of building strong relationships with colleagues and customers, showcasing his negotiation, diplomacy, and discretion skills. He is adept at resolving customer queries efficiently through various channels.

With a background in Electronics, Micro Computing, and Administration, Nicholas holds certifications in ITIL V3 Foundation and experience in ITIL aligned organizations. He remains calm and methodical in high-pressure situations and continually seeks opportunities to enhance his skills for company growth.

His past roles include positions at reputable organizations such as Johnson Matthey, Getronics International, and Middlesex University, where he served in various capacities related to Configuration Management and IT support.

Nicholas's diverse educational background and extensive professional experience make him a valuable asset in any Configuration Management team, equipped to handle new challenges with a proactive and meticulous approach.