Arizona State University

Grand Canyon University

Communication, Leadership, and Project Management Specialist  -  -  Passionate about Efficiency, Streamlining Operations and Sustainability in the Workplace

• Filled current and future pipeline requisitions, conducted active and passive
recruiting by searching for resumes and reaching out to potential candidates
• Acted as a candidate advocate throughout the entire full-cycle recruitment
process
• Managed and updated the company's Application Tracking System and
databases to effectively track and organize current and future job positions
• Ensured a positive candidate experience by creating clear and accurate job
postings and eliminating ambiguity during the hiring process
• Collaborated with hiring managers to identify available positions and desired
candidate attributes

McIntire Solutions, LLC

Technical Recruiter

• Acted as the primary point of contact for tenants, vendors, and visitors,
effectively engaging with them while representing the property management
team and enforcing company policies
• Managed various administrative tasks such as work orders, service requests,
rent and expense payments, property inspection, and maintenance while
meeting vendor compliance requirements
• Created and distributed tenant manuals, emergency procedures, rent
statements, bill-backs, internal re-bills, invoices, and notices to ensure efficient
communication with tenants and streamline administrative processes
• Worked collaboratively with property managers to prepare and review budgets
and financial reports such as annual budgets, CAM and tax reconciliations,
monthly variance reports, aged delinquency reports, and rent rolls

Hudson Pacific Properties

Assistant Property Manager

• Effectively managed support outreach to over 800 students in various time
zones, addressing coach and/or student-initiated concerns such as course
inactivity, academic performance, financial holds and tasks, and
academic/career goal-setting
• Worked collaboratively with students to create actionable plans for improving
academic performance and enhancing overall university retention, utilizing
specific, measurable, and attainable goals
• Managed high-priority student cases in a fast-paced and ambiguous
environment using various video and written communication channels to
provide personalized support and resolve issues promptly
• Developed and utilized customized document templates for student outreach,
addressing specific needs during unavailability
• Established positive connections and fostered relationships with students,
prioritizing their needs and ensuring prompt and accurate resolution of any
concerns
• Prepared and edited reports on student engagement related to various
university challenges, emphasizing inclusivity and effective communication with
diverse student groups

EdPlus at Arizona State University

Success Coach

• Successfully managed the HRIS system and onboarding process for
200+ employees, increasing efficiency by 25% in 6 months.
• Managed and tracked daily, weekly, and monthly store objectives,
including sales targets and metrics. Followed up on progress to ensure
goals were met
• Improved employee satisfaction by 10% within 6 months through
implementing effective HR policies and enhanced communication skills
and strategies to address employee questions and concerns.
• Reduced employee turnover by 20% in 2 years through effective
recruitment and retention practices
• Consistently provided exceptional customer service by creating
memorable experiences for customers and employees in a fast-paced
retail environment. Successfully served an average of 750 customers
daily, maintaining attention to detail and meeting strict deadlines
• Skillfully managed complex staffing schedules for an average team of 30
employees, comprised of part-time and full-time employees
• Ensured strict compliance with State and Federal wage and hour
regulations while catering to diverse availability and scheduling needs.
• Exhibited excellent employee relations skills by overseeing scheduling
processes aligned with federal and state wage and labor laws
• Effectively and reliably planned for, communicated, and executed
upcoming changes, promotional product, sales, and program launches
• Led initiatives in partnership with the Starbucks Pride Alliance to
advance the promotion of a culture of inclusivity, warmth, and hospitality
within the company's stores, fostering an environment where diverse
employees feel empowered to express themselves genuinely

Starbucks

Store Manager, Coffee Master

- Developed enrichment activities for elementary school students ranging from Kindergarten to Sixth grade.
- Created class evaluations, risk management plan, and lesson plans to ensure an overall fun and safe experience.
- Worked with site coordinator to implement new programming for participants.

Communities In Schools of Arizona

Enrichment Coordinator

Skills: Interpersonal Skills · Customer Relationship Management (CRM) · Interpersonal Communication

Nicholas Derry