Neil Cantor

Neil Cantor is an expert in growing brands and businesses into revenue powerhouses by putting customer experience at the center of their operating model. With a notable track record that includes co-founding the Autograph Collection, the fastest-growing and most accretive brand in Marriott's history, and transforming the Ritz Carlton, W, Westin, and Marriott brands' customer experience and operating model to launch into all-inclusive and 'win' with developers, operators, and consumers, Neil brings an integrated understanding of building high-growth services that create value and improve lives.

His expertise includes service excellence, CX innovation, and transformation, leadership brand building, commercial effectiveness, venture acceleration, and accelerated growth as a discipline. Neil's leadership style nurtures an extraordinary sense of creative competitiveness, an obsession with customer experience and service excellence, and a founder's mindset.

Neil's collaborations include Marriott, Revel Entertainment, Dow Jones, IDEO, Choice International, and Design that Matter. He has a bachelor's degree in International Relations from Cornell University and an MBA from MIT Sloan School of Management.

Currently, Neil serves as an Entrepreneur In Residence at Otherlab, where he helps grow businesses and brands into customer-obsessed, creatively competitive revenue powerhouses, and previously worked as the Vice President of Customer Experience Design & Innovation (Digital & Physical Products & Services) at Marriott International.