Nathan Simmons

Nathan Simmons is an accomplished Customer Experience Design Manager with an extensive background in the pharmaceutical sector, focusing on User Experience, Strategic Planning, CRM, Business Process Improvement, Sales, Marketing, Communications, and Team Leadership.

He holds a Bachelor's Degree in Computer Information Systems from Ithaca College, providing him with a solid educational foundation for his career in the industry.

Nathan has held various key roles at Novartis, including Director positions in Service Delivery, Personalization & US, Service Design & Customer Experience, and Service & Experience Design.

His prior roles at Novartis also include Associate Director positions in IT Business Partner roles for Public Affairs and Communications, Customer Interaction Center, Mobile and Social Channel Technology Lead, and Senior IT Project Manager in New Commercial Channels IT.

Before joining Novartis, Nathan gained valuable experience as a Business Information Manager and IT Project Manager in Commercial IT, Senior Technologist, and Project Leader in Commercial IT, as well as working as a Consultant at Automated Concepts Inc. and a Senior Software Developer at Systems and Computer Technology.

Nathan Simmons is dedicated to enhancing Customer Experiences through his passion for design, improvement, and optimization, showcasing a strong commitment to delivering exceptional service and innovative solutions.