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    Nathan Anderson

    Associate Program Manager - Support Content Operations

    Nathan Anderson is the Associate Program Manager of Support Content Operations at Airtable.2 He is responsible for implementing and managing knowledge management initiatives within the company's support team. Anderson has been utilizing Guru's Trending Topics feature to enhance the team's adoption of Knowledge-Centered Service (KCS) principles.12

    In his role, Anderson focuses on:

    1. Leveraging foundational knowledge about the most frequently discussed areas of Airtable's product
    2. Implementing a program to incentivize authors to capture knowledge in Guru
    3. Planning to introduce "knowledge bounties" to direct authors' efforts towards high-impact areas
    4. Creating a more gamified experience for content authors

    Anderson views these initiatives as crucial for improving team efficiency and knowledge creation within Airtable's support organization.2

    Highlights

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    Related Questions

    What are Nathan Anderson's main responsibilities at Airtable?
    How has Nathan Anderson contributed to Airtable's support team?
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    Nathan Anderson
    Nathan Anderson, photo 1
    Nathan Anderson, photo 2
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    Location

    Greater Seattle Area