Nathalie Shawcross

Nathalie Shawcross is a highly customer-focused and AGILE professional with expertise in Digital CX/CRM. With over 15 years of experience in leadership roles, she excels in long-range planning, project management, data analysis, and lateral thinking. She is known for her excellent communication skills, self-motivation, and dedication to producing high-quality work.

Nathalie holds a Postgraduate Diploma in CIM from the University of Derby, a BA (Hons) in Tourism Business Management with a focus on International Marketing and Tourism Management from the University of Birmingham, and a Distinction in Management and Leadership from the Chartered Management Institute (CMI).

Throughout her career, Nathalie has held key positions such as Head of Service Delivery at CX-Consultants, CRM Senior Product Manager at GoDaddy, Global Product Owner for Oracle Service Cloud at Walmart GBS, and various marketing and management roles at organizations like NHS Supply Chain, University of Derby, Associa (NFU), and more. She has a proven track record of leading local and global remote teams, fostering team collaboration, and motivating individuals to achieve their goals.