Hult Ashridge

Cranfield School of Management

Ilkley Grammar School

Head of Projects | Product | Operations

Bringing user design and customer experience to the forefront of digital product development.

Manage outsourced projects for the implementation of a new CRM ERP solution and various systems aimed at improving operational efficiency, along with the migration of existing services to a new Chargepoint Management System, B2C mobile app, and contact centre to integrate with the associated CRM and Customer Engagement Platform.

Be.EV

Digital Project Manager

Iduna

Responsible for the development and continuous improvement of internal operations and the business’ product portfolio, along with the delivery of business transformation and projects.
Leading on the execution and further development of the vision and strategy of the business to grow operations.
Designing new processes to increase productivity or profitability and improve customer and user experience across stages, channels and touchpoints in the customer and user journey.
Collaboration across teams to manage digital assets and online communications channels to optimise and enhance customer experience.
Leading the development and execution of the product strategy, including identifying opportunities, setting the product vision and overseeing the product development and launch.
Managing business transformation activities to extend the product portfolio and include new products to support customers during their energy transition and provide ongoing fleet services. 
Content writing, editing and proof reading of company newsletter.

Fuel Card Services Ltd

Head Of Operations & Business Transformation

Responsible for the development and delivery of all projects for the business and all software applications, in addition to having overall responsibility of the product roadmap and business transformation initiatives.
Reviewing and analysing application effectiveness and efficiency, developing strategies for improvement.
Identifying opportunities to streamline business processes across all locations for maximum productivity and insights.
Challenge existing processes and proposals for improvement to identify cost effective and beneficial solutions.
Leading the development and execution of the product strategy, including identifying opportunities, setting the product vision and overseeing the product development and launch.
Lead teams in the implementation of software applications and monitoring of associated upgrades, analysing the impact on processes and personnel.
Content writing, editing and proofreading of company newsletter.

Head of Projects & Applications

Responsible for the development and delivery of all projects for the business, in both the UK and Europe as part of DCC Plc's expansion into Europe.
Providing direction and support to the project teams, managing data migration and co-ordination of business acquisitions and overseeing senior managers and managers in engagement with suppliers and clients.
Managing the following streams for the implementation of SAP S4/HANA within the organisation and leading the SAP CoE:
Project Management
Application Management
Data Migration
Data Alignment
Master Data
Cutover Management
Integrations
Test Management

Head of Projects

Seconded to Card Network Solutions in the DCC Technology division, responsible for the development and implementation of new technology and systems for DCC business venture projects in both the UK and Europe.
Providing direction and support to the project team, managing and maintaining relationships with all stakeholders.
Managing data migration and co-ordination of any business acquisitions.

Project Manager - Innovations and Development

Card Network Solutions Europe AB

Dealing with special projects and implementation of the Gold-Vision CRM system into DCC Energy businesses in Europe. Configuring the system according to that business' needs, writing specification documents for bespoke development of the CRM where required.
Based within the Card Network Solutions & MileageCount divisions of Fuel Card Services, overseeing the management of the MileageCount Support team.
Writing up specifications for system application enhancements and testing and implementing specialist software applications.
Managing system upgrades and writing training manuals for new software.

Technical Business Development Manager

Overseeing the supervision and management of the Administration and Business Support teams (20 staff) for the Fuel Card Group across all locations.
Dealing with special projects, acquisitions and supporting all employees for any system issues.
Writing up specifications for system application enhancements and testing and implementing specialist software applications.
Managing system upgrades and writing training manuals for new software.

Group Administration & Business Support Manager

Managing a team of 5, dealing with staff issues and meetings, interviewing, delegating and prioritising workload.
Raising credits for customers, dealing with complaints, overseeing card charges and managing site file and product maintenance.
Implementation of QlikView KPIs for card processing and charging of additional services.
Writing up specifications for IT software handling fuel cards and testing before launch. Training staff and writing training manuals.

Administration Manager

Managing a team of 5, dealing with staff issues and meetings, interviewing, delegating and prioritising workload.
Raising credits for customers, dealing with complaints, overseeing card charges. Balancing control totals/checking exception reports/running updates for invoicing and authorising customer applications.

Administration Senior Supervisor

Second in command to Administration Manager. Managing team of 4 and their workload, training staff members, delegating, prioritising, general Administration duties. Main contact for large customer portfolio. Balancing control totals/checking exception reports/running updates for invoicing and authorising customer applications.

Administration Supervisor

Processing fuel cards, dealing with transaction queries, account closures, card cancellations, card orders, copy invoice requests and customer services.
Applying Platts figures and entering net prices for customers.
Updating bank details and raising offline credit notes.

Administration Assistant

Processing fuel cards, dealing with card orders, data entry, copy invoice requests and customer services.

Natalie Kershaw MAPM