The University of Arizona Global Campus

Olivet Nazarene University

Kankakee Community College

Customer Experience Manager at Valon

Skills: Client Relations · Business Process Improvement · Customer Loyalty · Performance Management · Google Workspace · Customer Service Management · Financial Services · Teamwork · Call Center Development · Relationship Building · Email Management · Key Performance Indicators · Customer Support · Written Communication · Problem Solving · Customer Service Operations

Valon

Client Experience Manager

Cenlar FSB

Supervisor of Operations

Skills: Business Process Improvement · Customer Loyalty · Calendars · Performance Management · Client-focused · Customer Service Management · Teamwork · Call Center Development · Relationship Building · Email Management · Key Performance Indicators · Customer Support · Written Communication · Problem Solving · Customer Service Operations

Asurion

PSS Supervisor

Skills: Performance Management · Teamwork · Call Center Development · Relationship Building · Key Performance Indicators · Customer Support · Written Communication · Problem Solving · Customer Service Operations

Specialized Loan Servicing

Customer Resolution Supervisor

Receive inbound calls with questions pertaining to entitlement benefits, eligibility/enrollment into benefits, premiums, payment of premiums, and transition of benefits to a new region.

Multi-tasking	
Multiple Systems
Online account support
Call Sequencing
Dispute resolution
Take payments 
Explain benefits/difference
Microsoft Office

TriWest Healthcare Alliance

Customer Service III

Total account servicing while maintaining/improving the relationship between the customer and the company by resolving quickly and efficiently any problems with the account or equipment and ensure that the customer has all services that fully meet their needs

Multi-tasking
Total account servicing
Time management
Call Sequencing
Troubleshooting
Online account support

Verizon

Customer Care

I was part of a Disease Management Program.  Our goal is to help educate our participants who have chronic conditions and assist them in managing their own plan for a healthy life.  Educating people about their illness and helping them understand what they can do on a day to day basis to promote a healthier condition we believe they will have a better quality of life.  We work with the participant and their provider to be sure that the participants understand their plan of treatment and are getting all their questions answered.  After a short time I transitioned into the role of the training coordinator.  I organized curriculum,  implemented the improved training environment, and created new materials for the individuals employeed at this office.

Time management 
Explain program benefits
Microsoft Office
Document creation
Written and Verbal communication

APS Healthcare

Training Manager

Dairy Queen - Laurie, Mo 65037
Acting in this position required excellent time management skills to ensure smooth operation of all processes in the store.  
Employee Management - scheduling, hiring, firing, training, evaluations/discipline
Handled daily and nightly deposits
Handled Customer Escalations
Helped manage inventory
Created Training documents.

Dairy Queen

Assistant Manager

Quickly build a quality relationship to ensure trust and reliability of the customer for my company while building the profit margin of the company through automotive sales.

Time management
Microsoft office
customer relationships
Sales goals

Brown & Brown RV Center

Internet Manager/Sales Associate

Main responsibility required working unsupervised to answer claim and benefit questions posed by employees, providers, and employer personnel by multi-tasking. 
Helped develop a supervisor assistant position 
Supported quality assurance team.  
Helped incorporate a quick reference guide for new hires.
Think outside the box to resolve problems

Natalie Gear