Purple Cow Public Relations Agency (and Centro Escolar University)

Integrator/Ex-Mckinsey/Ex-Mynt/Owner/Entrepreneur  -  Amateur Radio Operator  -  FCC Extra Class - Callsign: N4SHX  -  NTC Class A - Callsign: 4E1FLD

As the COO at GWCU Canada, I am committed to transforming access to credit in underbanked regions globally. Utilizing our proprietary technology, which combines psychometrics and artificial intelligence, I spearhead strategic initiatives that enhance credit accessibility and promote financial inclusion.

My role involves building and nurturing partnerships that enable us to offer sustainable credit solutions tailored to the unique needs of underserved populations. By leveraging innovative credit scoring systems, we aim to strengthen local financial markets and empower individuals and businesses to overcome traditional barriers to credit.

With extensive experience in strategy, operations, and partnership development, I am dedicated to advancing GWCU’s mission of expanding credit opportunities where they are needed most, ensuring that our solutions make a meaningful impact worldwide.

GWCU

Chief Operating Officer

Instrumental in pioneering and steering the operational strategies for the Philippines ride-hailing tricycle app, Tryko Technologies.

-Spearheaded operational excellence, optimizing the ride-hailing process to enhance user experience and driver efficiency.
-Trusted advisor to the Investors and Board members; driving strategic goal definition and implementation, ensuring company objectives are met with agility. 
-Oversee the execution of strategic plans, continuously monitoring progress and adjusting tactics to meet changing market demands. 
-Harmonize cross-departmental efforts, ensuring cohesive team operations that align with Tryko's mission and vision.
-Innovate and oversee the workflow, special projects, and strategic initiative implementation, preparing for company growth.
-Lead contract negotiations and manage seamless execution and implementation, upholding Tryko's standards and market position. 
-Address talent acquisition and retention; oversee the recruitment, hiring, onboarding, and offboarding processes to build a robust team. 
-Utilize data analytics to inform and drive decision-making, ensuring actions are data-driven and results-oriented.
-Undertake ad-hoc projects as directed by the executive team, demonstrating versatility and commitment to company success.

Tryko Technologies

Chief Operating Officer | Equity - Shareholder

Radyo at Kape is a weekly podcast hosted by Angelo 4I1RAC/N2RAC, Jay DW1SER/PH01, Kiko DV1K, and myself 4E1FLD/N4SHX, discussing the technical and community aspects of Amateur Radio, mostly in the Philippine context.

We started this podcast as a fun, volunteer, project, but realized the potential for outreach, advocacy, and information sharing across the amateur radio community in the Philippines and beyond.

Radyo at Kape

Podcast Host

Hire me on upwork!!!
https://www.upwork.com/fl/luckycasten?s=1017484851352698958

Schedule a meeting with me:
https://calendly.com/nashcasten/

Upwork

Professional Freelancer | Project Manager & Strategy Consultant | Presentation Designer

Private Equity Company Based in Miami Florida

Peoples Equity Group is a premier technology and e-commerce investment platform for individual investors and registered investment advisors. We provide efficient access to institutional-quality deals with superior transparency and unique opportunities for liquidity.

Peoples Equity Group

Operations Lead

Started a Garage Japanese Restaurant Business with my Wife.

We offer Various Food Options From Ramen, Donburi, Takoyaki and Maki.

We've also created 2 Franchise Concepts
-Lucky Chai Milktea
-TakoYumi Takoyaki Food Cart

We were able to build and grow this business within a period of 3 months. By applying digital marketing strategies and implementing operations mechanism to support our services.

Takoyumi

Owner/Entrepreneur

• Responsible for the GCash Mastercard off-the-shelf and online sales, growth and strategy. 

• Responsible for the GCash Machine Deployment in Key Strategic Locations. 

• Manages additional adhoc projects as required. 

• Officer-In-Charge | GCash Offline Cash-in and Cash-out (December 20018 - April 2019)

• Managed a team of 4 Account Managers responsible for growing and maintaining key strategic accounts.

Mynt (Globe Fintech Innovations, Inc.)

Senior Manager, Project Lead - Money Transfer

• Act as a Trusted Adviser to the CEO in areas of Management, Leadership, Decision Making and Strategy.
• Support the senior management team in day to day operations.
• Coordinate the execution of strategic initiatives.
• Delegate and over-see end to end project delivery.
• Collaborate with different departments to gather data and generate business insights to assist the CEO in Decision Making.
• Create/Develop frameworks in Addressing Operations Management Issues and Challenges.
• Participate in ManComm (Management Committee) meetings to assess and review weekly and monthly initiatives of each department.
• Implement adhoc solutions to improve current processes.
• Participate in regular meetings with the Head of HR to discuss potential staffing issues.
• Ensure all staff issues are addressed properly, efficiently and judiciously, and keep track of progress until resolved.
• Assess inquiries directed to the CEO, determine the proper course of action and delegate to the appropriate individual to manage.

Revolution Precrafted

Chief Of Staff

• Develop, implement and establish regional and global processes by analyzing business problems.
• Create adhoc/pilot solutions to potentially solve logistical and service delivery issues globally, regionally and country specific.
• Deliver high quality support service via established Regional and Global processes.
• Continuously improve existing processes and best practices to ensure high quality service delivery, focused on the daily business operations
• Create and Manage Performance dashboards to measure timeliness, customer satisfaction.
• Collaborate and Partner with Global Service Owners, Regional Leaders, Local IT to implement service delivery strategy
• Manage end-to-end project implementation.
• Act as escalation point for specialists and customers, manage complex user problems against aggressive timelines
• Manage daily schedule to meet the daily needs
• Coach specialists in all arenas of world class support: customer service, best practices, problem solving, call handling/routing, documentation and severity management
• Contribute to a strong team environment by engaging the assistance of other specialists when appropriate, as well as being available to provide colleagues assistance
• Contribute to ongoing collaboration with other IT teams
• Participate in the performance and effectiveness monitoring of the team
• Work with Global Operations manager to maintain appropriate staffing levels
• Help to define and implement knowledge management best practices to drive consistent solution delivery across all support tiers
• Work with manager to create/deliver year-end team member evaluations and facilitate
• Professional Development Plan discussions 
• Participate in the hiring (resume review, interviewing, etc.) of new specialists and their 
integration into the team (orientation, mentoring, coaching)

McKinsey & Company

Team Leader - Global IT Provisioning Services

•	Handled and developed a team of 10-15 Salesfoce.com Administrator and Developer through constant coaching and feedback. Including payroll approvals.
•	Has handled and improved Site - Warm Transfer Metrics from 64% to 93% within 3 months.
•	Created an Intraday Report for the Daily, Weekly and Monthly call inflow analysis.
•	Worked closely with the Deputy General Manager and Team Manager in right staffing and scheduling Warm Transfer Administrators.
•	Improved team's (SDR) Same Day Resolution from 64% to 75% by ensuring Warm Transfer Admin's focus on First Call Resolution.
•	Assisted the Process Excellence Team in the deep dive, trend analysis of agents Daily, Weekly and Monthly survey using Lean Six Sigma tools.
•	Improved and Created Processes for Vacation Leave application and Attendance Tracking

Cognizant Technology Solutions

Team Leader - Salesforce.com

•	Responsible for on-boarding over 400+ employees at Stream Global Services Quezon City for HP, SiriusXM and Dish Network.  
•	Provides key updates focused on New Hire Development. 
•	Works Hand in Hand with the clients, training and operations to ensure quality of agents passing through on-boarding is exceeding client qualifications/requirements.
Mentored Team Leaders or Team Lead interns. Assisted in on-boarding, familiarized them with the Program Metrics plus shared best practices.
•	Assisted in creating CSAT, Product Training and Customer Service modules to further improve cluster performance.
•	Awarded Multiple times for being the top Cluster in CSAT. 
Has experience working with a mix of technical support, customer service and retention program.
•	Supervised and led high performing teams that ranged from 40 to 300 FTE with at least 2-5 Interim Team Leaders 
•	Facilitated Operations Validation for new hires for the Program Ramp-up Plan
•	Worked closely with the client in ensuring product issues were resolved timely by gathering call data and immediately testing resolutions on site

Nash Casten