Narayan Malla

Professional Background

Narayan Malla is a dynamic hospitality professional with nearly 30 years of extensive experience in the hospitality business. His career trajectory has seen him work with globally renowned brands such as Tony Roma's, Hard Rock Cafe, and Panda Express. He has dedicated much of his professional life to the operation and management of restaurants, hotels, and travel companies, becoming a key figure in enhancing customer experiences and driving business growth within the industry.
Malla's expertise lies primarily in operations, where he has consistently demonstrated a knack for developing and implementing effective strategies that not only improve the efficiency of everyday operations but also elevate the quality of service provided to guests. His approach is characterized by a strong belief in positivity and self-confidence, which serves as a driving force for his professional endeavors. This optimistic outlook resonates well within the hospitality environment, often translating into exceptional guest experiences and a motivated team.
Narayan currently serves as a Director at I&P RUNWAY JAPAN, where he applies his vast experience to oversee operational excellence and strategic development.

Education and Achievements

Narayan Malla obtained his degree in Humanities from Tribhuvan Vishwavidalaya, a prestigious university that laid the foundation for his career in the hospitality industry. The educational experience afforded him the ability to understand various cultures and philosophies, which is invaluable in the hospitality sector where customer service and cultural sensitivity are paramount.
Throughout his career, Narayan has held several key positions that underscore his leadership capabilities and deep knowledge of hospitality. Notably, he has been the General Manager for both Hard Rock Cafe and Tony Roma's at WDI JAPAN, forging a reputation for managing high-profile establishments with excellence and innovation. Under his leadership, both venues thrived, witnessing increased customer satisfaction and operational success.
In addition to his managerial roles, Malla's previous position as the Deputy Chief of the American Dining Division at WDI JAPAN further highlights his capacity for strategic oversight of food service businesses. His previous role as Supervisor at Hard Rock Cafe Japan also depicts his growth within the organization, showcasing his commitment and proficiency in driving results through teamwork and effective operational management.
His involvement in the expansion of Panda Express's operations signifies his versatility and ability to adapt to different service models and restaurant concepts, further rounding out his hospitality expertise.

Achievements

Over his impressive career in hospitality, Narayan Malla has achieved numerous milestones that highlight his dedication and impact in the industry. His leadership helped shape the operational frameworks of the establishments he has worked for, contributing to an uplift in staff morale and overall performance metrics.
His proactive strategy and management style have consistently yielded successful outcomes, be it in enhancing operational processes or fostering customer engagement initiatives that resonate with guests.
Malla's positive approach and deep-seated belief in the potential of his teams have been pivotal in instilling a culture of excellence, encouraging innovations in customer service that consistently exceed expectations.