UC Berkeley Extension

University of Technology Sydney

Randwick Girls High School

Manager of Customer Success at Airtable

- Overseeing Customer Success across our largest 3 customer segments
- Managing a team of Managers across these 3 segments
- Cross-functional lead and representative of high touch CSM to Services, Support, Scaled CS and Sales

Airtable

Global Director of Customer Success

Senior Manager, Majors Accounts

I manage a team of our amazing Enterprise CSM's on the West Coast.

Part spreadsheet, part database, and entirely flexible, teams use Airtable to organize their work, their way. Airtable was founded on the belief that software shouldn’t dictate how you work—you should dictate how it works. Our mission is to democratize software creation by enabling anyone to build the tools that meet their needs.

Manager of Customer Success

- Developing and growing AppDirect’s alliances function with results that drive revenue by developing, managing, and operationalizing high-impact strategic alliances 
- build, develop and manage strategic business plans for identified key alliances based on a jointly agreed vision, KPI’s and success metrics
- execute GTM initiatives that drive incremental value for AppDirect and our alliances including events, PR, programs and campaigns. 
- driving strong cross-functional collaboration and alignment with Marketing, Sales and Channel leadership to develop Go-to-Market motions

AppDirect

Head of Alliances

The CSA brings cloud software partnership leaders together. We strive to build the market for distribution of cloud software. Our 2000+ members span the industry - they are SaaS vendors, platforms, API services, resellers, distributors, and investors.

Cloud Software Association

Board Member

AppDirect is the cloud service commerce leader making software and products accessible globally. The AppDirect cloud service commerce platform unites providers, developers and consumers of cloud services into a single ecosystem. This makes it easy for businesses to find, buy, manage and monitor cloud services from a central location and delivers new opportunities to distribute, sell, and market cloud services. AppDirect-powered marketplaces, billing and distribution, and reselling services help providers – including Telstra, ADP, Samsung, Deutsche Telekom and others – connect millions of businesses to solutions from Microsoft, Google, Box and more.

As an Account Director, I drive and maintain the health of the account. Being the quarterback of the team is my main role, driving a value based relationship on both sides so a long term, entrenched relationship is built.

Customer Success Director

As the Director for ansarada in the West Coast, my goal and mission is to make life easier for clients during M&A. I work with all M&A dealmakers, from Analyst to Director, in mid-market and bulge bracket banks across the region. I seek to understand how we can provide value to their M&A transactions, and show them how our data room can make them feel calm and confident every step of the way through their M&A deal.

ansarada

Business Development Director, West Coast, USA

During my role as Regional Manager, I was responsible for the strategic management and Sales & Service management for the Asia Pacific team. This involved managing the growth of the region in line with corporate targets, as well as the professional and personal growth of the team.

Naomi Mbakwe