Naomi Mbakwe (she / her)

Naomi Mbakwe is a highly accomplished business professional currently serving as the Global Director of Customer Success at Airtable.1 Her career has been marked by significant achievements in customer success, sales, and team leadership roles.

Professional Experience

Naomi's career trajectory at Airtable includes:

• Global Director of Customer Success (current role)
• Senior Manager, Customer Success (April 2022 - Present)
• Manager of Customer Success (December 2019 - April 2022)1

Prior to joining Airtable, Naomi held several notable positions:

• Head of Alliances at AppDirect (June 2018 - November 2019)
• Customer Success Director at AppDirect (June 2015 - June 2018)
• Business Development Director, West Coast, USA at ansarada (April 2014 - May 2015)
• Regional Manager APAC at ansarada (March 2013 - April 2014)1

Education and Professional Development

Naomi holds a Bachelor of Business in Marketing from the University of Technology Sydney. She has also recently completed a Management Accelerator program as part of McKinsey's Black Leadership Academy, focusing on Personal Leadership, Problem Solving, and Strategic Thinking.3

Additional Roles and Involvement

Beyond her primary career, Naomi has taken on leadership roles in industry organizations:

• Board Member at Cloud Software Association (January 2018 - November 2019)1

Personal Details

• Location: San Francisco, California, United States1
• LinkedIn username: naomimbakwe2
• Pronouns: she/her2

Naomi Mbakwe's extensive experience in customer success, coupled with her leadership roles and continuous professional development, positions her as a valuable asset in the technology and customer success sectors.