Nancy Nguyen

Nancy Nguyen is an experienced IT professional currently serving as an Advisor at Gatchalian and Nguyen since September 2019.1 With a strong background in information technology and management, she has held various positions throughout her career, demonstrating expertise in IT service delivery, process improvement, and client satisfaction.

Education and Qualifications

Nancy holds two Bachelor's degrees from San Jose State University:

1. Bachelor of Applied Science (B.A.Sc.) in Management Information Systems
2. Bachelor of Science (BS) in Management Information Systems1

She has also obtained several professional certifications, including:

• Support Center Manager from HDI
• ITIL Foundation (2011) from PEOPLECERT
• ITIL Intermediate Level IT Service Operations from PEOPLECERT1

Professional Experience

Prior to her current role, Nancy's career progression includes:

• IT Service Delivery Manager at John Muir Health (2016-2019)
• ITSM Program Manager - Request Management at John Muir Health (2015-2016)
• Service Desk Team Lead at John Muir Health (2014-2015)
• Epic/ITS Analyst III at John Muir Health (2013-2014)
• Senior IT Clinical Analyst and Programmer Analyst III at UCSF Medical Center (2006-2013)
• Systems Administrator at Riverstone Networks (2001-2005)1

Key Skills and Attributes

Nancy is known for her:

• Strong ethical foundation for business practices
• Solution-driven approach
• Ability to identify opportunities for efficiency and service quality improvement
• Understanding of end-users' business needs
• Close collaboration with end-users to identify and solve problems1

Throughout her career, Nancy has demonstrated leadership skills, managing teams of 40+ employees and contractors, overseeing budgets and contracts, and spearheading significant IT initiatives such as the procurement and process design of ServiceNow systems.1