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Nancy Fella
Senior QA Engineer - R & D Quality Assurance at Netsmart
Professional Background
Nancy Fella is an accomplished healthcare and quality assurance professional with a rich history of experience across various sectors, including nursing, project management, and quality improvement. Currently serving as a Senior QA Engineer in the R&D Quality Assurance department at Netsmart, Nancy has consistently showcased her expertise in Six Sigma Lean Design, change management, and program development. Her career journey reflects a strong commitment to enhancing workplace processes and driving efficiency in healthcare settings.
Before assuming her role at Netsmart, Nancy held several notable positions within the organization, including Senior Application Specialist and Product Strategist, where she played a vital role in shaping product innovations and strategies. Her extensive background in the healthcare sector is complemented by her previous roles at Hillside Family of Agencies, where she served as the Director of Clinical Records Projects and as a Project Consultant for the Mental Health OP Clinic. Nancy’s experience as a Registered Nurse at various esteemed facilities has endowed her with a profound understanding of patient care and healthcare operations.
A multifaceted professional, Nancy has also ventured into the arts as a former volunteer representative at the Rochester Contemporary Art Center, demonstrating her diverse interests beyond healthcare. Her leadership skills have been further highlighted through her positions as Vice President at Crestwood Children's Center and Director of Nursing at Convalescent Hospital for Children, where she managed teams and implemented quality improvements to deliver exceptional patient care.
Education and Achievements
Nancy Fella is highly educated, holding a Bachelor of Science in Nursing (BSN) from Keuka College and a Master of Science in Health Administration (MSHA) from Roberts Wesleyan College. She has further honed her skills by studying Statistics at North Carolina State University, which has reinforced her analytical capabilities critical for project management and quality improvement efforts.
One of Nancy's key professional highlights includes achieving Black Belt Certification in Six Sigma/Lean Design at Kodak University, enabling her to lead and implement quality improvement initiatives confidently. This expertise has come in handy throughout her career, as she has focused on revenue maximization and identifying inefficiencies within healthcare processes, ensuring enhanced service delivery.
Notable Projects and Successful Initiatives
Throughout her extensive career, Nancy has been involved in several successful projects that have made a significant impact within her organizations. At Hillside Family of Agencies, her leadership as Director of Clinical Records Projects helped streamline patient record management, improving accessibility, and ultimately enhancing patient care delivery. Her work as a Project Consultant for the Mental Health OP Clinic involved diving deep into project analysis to provide comprehensive solutions that optimized service provision for individuals in need of mental health support.
Additionally, Nancy has made strides in employee mentoring and supervision, fostering a culture of growth and support within her teams. Her commitment to quality improvement has not only maximized performance outcomes but has also encouraged a collaborative environment where innovation flourishes.
Skills and Specializations
With expertise in Six Sigma Lean Design, Nancy is adept at conducting deep dive project analyses and crafting tailored solutions to complex problems. Her understanding of quality improvement methodologies has been instrumental in driving efficiency across various healthcare settings. Nancy's drive for revenue maximization is complemented by her proficiency in change management, ensuring that transitions within organizations are smooth and impactful.
Beyond project management, Nancy excels in program development and employee supervision, where her mentoring approach nurtures talent and cultivates future leaders within her field. Her extensive healthcare background, combined with her analytics capabilities, positions her as a quintessential asset to any organization focused on achieving quality and excellence in service delivery.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
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Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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