Champlain College

University of Vermont

Trainer II at Cox Automotive

As an Implementation Support Sr. Specialist, I am responsible for all training and installations, both remote and onsite, during the onboarding process for new customers. I provide feedback and recommendations to internal teams on proactive measures and process improvements to ensure customer satisfaction and high levels of service are maintained.

RedCap Technologies, A Solera Company

Implementation Support Sr. Specialist

As a Trainer at Dealer.com I am responsible for the delivery of learning and development solutions that maximize the effectiveness of Dealer.com professionals, drive revenue optimization and increase the skill sets of Team Members within their assigned team. Training delivery includes a variety of mediums including, but not limited to, classroom facilitation, virtual classroom, webinars, real-time coaching and informal learning channels.  I support all teams across Cox Automotive that support Dealer.com products and services.

Cox Automotive Inc.

Trainer II

Provision Dealer.com’s product suite and implement customizations to support clients’ digital marketing strategies by applying technical solutions and scalable process through increased capacity and operational efficiency. Support all client segments and internal stakeholders with in-depth troubleshooting, program consultation, and execution, and direct client engagement while adhering to established SLA’s and a shared objective to achieve consistent customer satisfaction through teamwork.

Senior Implementation Project Manager

Provision Dealer.com’s product suite and implement customizations to support clients’ digital marketing strategies by applying technical solutions and scalable process through increased capacity and operational efficiency. Support all client segments and internal stakeholders with in-depth troubleshooting, program consultation and execution, and direct client engagement while  adhering to established SLA’s and a shared objective to achieve consistent customer satisfaction through teamwork.

Dealer.com

Production Project Manager

The Digital Advisor is the main point of contact for their portfolio clients and is responsible for building and maintaining excellent relationships with the Dealer Principle/General Manager at each customer site. Through proactive contact with customers the Digital Advisor will advise clients on their digital marketing strategy, focusing on the dealership’s Internet presence and use of Dealer.com’s digital platform. On a daily basis, the Digital Advisor will also provide first tier technical support, product training, and feature information and consult with clients on new product(s) that align with the client’s business objectives.

Digital Advisor

Responsible for effectively managing a large case load of potential students interested in graduate school. Responsible for insuring applicants are provided with the best possible customer service. Collaboratively working with other departments to ensure high customer satisfaction. Technical team lead in the Graduate/CRM department. On team that implemented a CRM system for three admissions departments. Train and mentor new employees. Ability to approve and finalize application files.

Assistant Director of Graduate Admission and Customer Relations Management

Responsible for effectively managing a large case load of potential students interested in graduate school. Responsible for insuring applicants are provided with the best possible customer service. Collaboratively working with other departments to ensure high customer satisfaction.  Technical team lead in the Graduate/CRM department. On team that implemented a CRM system for three admissions departments.

CRM and Graduate Recruitment Rep

Responsible for daily tasks such as applying borrower payments and processing applications of all sorts. Working closely with other departments to ensure the highest quality service to our customers. Apply borrower, consolidation and wire transfer payments. Process forbearance's, reduced pay forbearance's and repayment schedule adjustments. Work collaboratively in a variety of work-groups to create efficiencies and documentation.

VSAC

Account Specialist

Apply checks to the various sub-divisions of dealers’ accounts such as parts, units or interest. File the checks in order of dealer number. Work with people on a daily basis. Effectively communicate with the managers, account specialists, and dealers regarding money allocation.

Brian Holmes, MSMIIT, Certified Trainer