Fort Hays State University

British Columbia Institute of Technology

Sheffield Hallam University

Senior Manager Marketplace Software Development at Best Buy Canada

•	Partnered with 3rd party “Mirakl”, to integrate cloud B2B SaaS with existing Best Buy microservices architecture, and develop a robust and scalable online Marketplace where sellers can offer their product assortment via bestbuy.ca.     
•	Built 9-member team tasked with overseeing ongoing development and operational success of platform.
•	Established Best Buy as major player in the marketplace arena, and onboarded ~400 sellers and 500k+ products during first year of operations.
•	3 years of sustained growth following 2015 launch, saw our cumulative operating income surpass lifetime technology costs as of June 2018. 
•	Embed team members across multiple agile streams (both internal and 3rd party) with goal of expediting Marketplace related stories to release and ensuring high quality software standards.   
	Team also responsible for hands-on development of internal enterprise application software for Marketplace business team.
•	Created software to integrate Salesforce SaaS with internal systems, which allows automation of seller onboarding and administration, as well as creation of an external facing portal where sellers view their KPIs in real time.   
•	Developed software to automate process of seller performance management, resulting in industry leading KPIs for customer service metrics such as “time to ship” (~1 day), “message response time” (~0.5 days) and “customer escalation rate” (~0.3%).
•	Partner with 3rd party “Silverback” to develop software allowing comparison of Best Buy pricing vs competition, and simplifying process for appropriate repricing.  Price competitiveness rate vs Amazon improved by 30%.
•	Partner with various other 3rd party software providers that enhance ability of sellers to create effective product listings as well as optimize customer experience.  Examples are “Channel Advisor”, “Ship Station”, “Seller Cloud” and “Ship Wire”.

Best Buy Canada

Senior Manager Marketplace Software Development

•	Led 10-member team tasked with overseeing vendor management, online content production, software development and bottom-line profitability.
•	Collaborated with various 3rd party partners to improve operational metrics through adoption of SOPs and integration of software technologies.
•	Developed operational and IT systems to capitalize on emerging customer trends and market evolution. 
•	Awarded “Best Buy International Chairman's Award” for development of custom software that delivered significant impacts to the bottom line, as outlined below:
	Drove 250bp (basis point) increase in bottom-line operating margin through optimization of shipping and fulfillment process.
	Restructured operational and customer service processes that minimized customer returns and increased bottom line operating margin by 150bp.
	Drop-ship customer orders turnaround time averaged 39.4 hours, versus 66.1 average for Canadian competitors.
•	Maximized salvage revenue for returned products via liquidation through secondary markets.

Senior Manager - Ecommerce Operations

•	Led 5-member team responsible for development of enterprise application software for supply chain and merchandising teams. 
•	Ongoing analysis of underperforming sub-divisions resulted in necessary revisions to SOP and implementation of supporting software solutions.  
•	Worked closely with business teams to identify and prioritize features, taking an iterative approach to software development and maximizing user buy-in and adoption. 
•	Led development of two award-winning custom software applications that revolutionized operational processes:
	Inventory management and supply chain application boosted warehouse-to-store fill-rate by 75bp within a 12-month period while reducing margin erosion from end-of-life markdowns by 215bp.
	Second application developed for merchandising, accounting and pricing teams to enable flawless integration of inter-dependent processes with significant improvement in operational efficiency.

Software Engineering Manager - Supply Chain & Merchandising

Led a 12-member team responsible for purchasing and inventory management, serving a chain of 43 stores and ecommerce site.

Served as the project lead accountable for overseeing and facilitating the successful implementation of the SAP ERP system encompassing three core business processes; replenishment, allocation and logistics.

James Murphy, MPS