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Moya Reyes-Ruffa
Senior Manager for The Saddle Ranch Chop House on Sunset Blvd.
Professional Background
Moya Reyes-Ruffa is a seasoned hospitality professional with over 16.5 years of extensive experience in the food and beverage (F&B) sector. With a highly regarded Bachelor of Science Degree in Hospitality Management from California State Polytechnic University-Pomona, Moya's career reflects a dedication to excellence in every aspect of hospitality operations. Her roles have spanned various prestigious establishments, developing her expertise in operations, administration, staff management, event planning, and marketing.
Moya's broad range of responsibilities in operations showcases her ability to manage the logistics involved in opening, operating, and closing establishments. Her keen attention to detail allows her to ensure proper sanitation, security, and guest satisfaction. Moya's success stems from her capability to resolve real-time issues harmoniously while prioritizing both personnel and guest experience.
In addition to operations, Moya is proficient in administration, where her skills shine in generating, reviewing, and distributing essential reports across various categories such as financials, labor, product mix, and supplier statuses. This intrinsic understanding of operational metrics empowers her to make data-driven decisions that enhance overall establishment performance.
Not only is Moya adept at running day-to-day operations, but she also excels in staff acquisition, development, and management. She has a proven track record in training, evaluating, and mentoring a team to ensure that they perpetuate a culture of hospitality excellence.
Education and Achievements
Moya pursued her Bachelor of Science in Hospitality Management at California State Polytechnic University-Pomona, a distinguished institution recognized for its contributions to the hospitality industry. Apart from this formal education, her studies in Sociology and General Education at California State University, Fullerton, provided her with additional insights into human behavior—a vital asset in the hospitality field.
Throughout her career, Moya has held various roles in notable establishments, showcasing her adaptability and commitment to the hospitality industry.
- Food and Beverage Supervisor at Hilton Grand Vacations: Moya honed her skills in supervising and enhancing the overall guest experience, ensuring high-quality service at all times.
- Senior Manager at Hospitality Management: In this leadership role, she focused on strategic planning and execution to drive operational success.
- Assistant F&B Outlets Manager at Andaz West Hollywood: Here, Moya's remarkable ability to manage beverage costs led to significant achievements; she successfully reduced beverage costs from an extraordinary 27% to 21%, illustrating her financial acumen.
- Operations Manager at EAST - WEST Lounge: Moya demonstrated her capacity for managing complex operations and ensuring a seamless guest experience.
- Lead Bartender/Bar Support/Cocktail Waitress at EAST - WEST Lounge: In this role, her hands-on experience allowed her to connect with guests directly, enhancing their overall dining experience.
- Server at Schwab's Restaurant, Off Campus Pub, and Pearl's Cafe: These early career roles laid the foundation for her passion for hospitality and guest interaction.
Moya's contributions also extend to event planning, where she excels in managing clients' budgets for successful fundraisers, premieres, and private events. Her strategic use of technology, including proficiency in Aloha POS, Micros POS, and Birchstreet systems, equips her with the tools necessary for efficient management.
Special Accomplishments
Moya is not only recognized for her operational and managerial talents but also for her tangible accomplishments that reflect her dedication to financial efficiency. Her manageability and focus on cost control allowed her to maintain a steady 21% food and beverage cost and a labor cost of 19-20% at the Saddle Ranch, further substantiating her capability in managing successful hospitality operations.
Passion for Hospitality
What truly sets Moya apart is her genuine love for the industry. Her passion is deeply evident, as she believes in creating memorable experiences for both guests and staff. Moya strives to ensure that every interaction leaves a lasting impression, characterizing her commitment to hospitality as not just a job, but a calling. Through her dedication to excellence, Moya Reyes-Ruffa has established herself as a dynamic figure in the hospitality arena, consistently delivering top-notch service and driving operational success in every establishment she manages.
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