Morgane Drai

Customer Success Manager of EMEA

Morgane Drai is currently the Head of Customer Success at Letsignit, a company that specializes in email signature management solutions.1 2 She has been with Letsignit since March 2018, initially joining as the Manager of Customer Success / Support before being promoted to her current role in September 2022.2

Professional Experience

Morgane's career journey includes:

Head of Customer Success at Letsignit (September 2022 - Present)
Manager of Customer Success / Support at Letsignit (March 2018 - Present)
Chef de Produit Textile (Textile Product Manager) at The Sourcing Project (2016 - 2017)
Business Marketing Manager at LaCoqueFrancaise (2011 - 2016)
Assistant Financial at EOC International (2010 - 2011)1 2

Education

Morgane holds the following degrees:

Master 2 (M2) in Marketing - Communication from EMD-Ecole de Management (2011 - 2013)
Bachelor of Commerce (BCom) from EMD-Ecole de Management (2010 - 2011)1 2

Skills and Responsibilities

In her role at Letsignit, Morgane:

Leads a team of six collaborators divided into two poles: Customer Success Manager and Support N1
Implements KPIs and oversees the operational progress of her CSM/Support teams
Analyzes business messenger scores and proposes action plans based on weekly results
Collaborates closely with other teams such as Delivery, Product Owner, Sales, and HR
Participates in recruitment and onboarding of new team members
Conducts quarterly one-on-one meetings with team members, reviewing objectives and analyzing results2

Professional Development

Morgane has completed several LinkedIn certifications in 2022, including:

Customer Service Leadership
Managing Professional Relationships
Customer Service: Problem Solving and Troubleshooting
Customer Service in Crisis Periods1 2

Language Skills

Morgane is proficient in:

English (full professional proficiency)
Italian (elementary proficiency)2

It's worth noting that while the query mentions Morgane as a Project Manager, her current and recent roles at Letsignit are focused on Customer Success and Support management rather than project management specifically.