Morgan Howson

Morgan Howson is a seasoned operational professional in the telecommunications industry with over 6 years of experience.

Specializes in self-service and digital support, complex telecommunications services, complaint handling, process design, improvement, delivery, and implementation, employee training, outsourced operations, and regulated process and policy.

Has a successful track record of leading teams and projects in various corporate environments, ranging from startups to FTSE 250 companies with significant budgets.

Educationally, Morgan studied at Scalby School and pursued a Bachelor of Science in Business at Birkbeck, University of London.

Worked in key roles such as Senior Product Manager at notonthehighstreet, Head of Product Strategy and Business Development at Billsby, Head Of Product Strategy and Operations at Airfi Networks (Billsby), Senior Online Self-Service Manager at TalkTalk, Customer Services Manager at Blinkbox/TalkTalk TV, Customer Operations Manager at Ovivo Mobile Communications Limited, and Retail Technical Managerial Specialist (O2 Guru) at Telefónica UK Ltd.