Morag Clayton

Morag Clayton is a senior leader in the financial services industry, specializing in Know Your Customer (KYC) operations and Anti-Money Laundering (AML) at ANZ Bank. Her expertise spans strategy, transformation, operations, execution, performance turnaround, and customer experience.12

As the KYC Operations Centre of Expertise Lead at ANZ, Morag oversees a growing team of KYC professionals who are responsible for implementing critical processes to protect customers and communities from financial crime.2 Her role involves providing floor support and training for OCDD (Ongoing Customer Due Diligence)/KYC Specialists, including phone and correspondence skills.3

Morag's leadership approach is people-centric, emphasizing the importance of listening to dialogue and fostering strong working relationships.4 She is passionate about professional development and has been involved in skills training initiatives, such as observing international competitions like the WorldSkills International 'warm up' event.6

In addition to her operational responsibilities, Morag is active in promoting customer experience improvements and innovative approaches in the banking sector. She has shown interest in initiatives that enhance accessibility and inclusivity, such as the introduction of slow checkout lanes in supermarkets.7

Morag Clayton holds the GAICD (Graduate of the Australian Institute of Company Directors) qualification, indicating her commitment to corporate governance and leadership excellence.15 Her LinkedIn profile username is morag-clayton-3899bb16, where she regularly shares insights on leadership, customer experience, and financial industry trends.