Monty Holzworth

Monty Holzworth is a seasoned Customer Success professional with over 18 years of experience in SaaS-based customer-facing roles. He is highly motivated and enthusiastic about ensuring customer success. Monty believes that customer success should be a top strategic priority for the entire company, not just the Customer Success team. He is dedicated to supporting customers in achieving their desired outcomes.

Monty's expertise lies in managing the entire Customer Journey Experience, starting from the initial contact with Sales Development Representatives to the day-to-day interactions with Customer Success Managers. He emphasizes the importance of understanding customer needs and ensuring they are the right fit for the product and services from the beginning of the relationship.

Monty focuses on identifying correct-fit prospects from the beginning, determining what success means for both prospects and customers, and establishing metrics to track and manage customer satisfaction effectively. He advocates for building a company culture that values customer empathy, accountability, pride, and hard work, resulting in exceptional organization, work ethic, and customer relationship skills.

Monty Holzworth has held various roles in esteemed organizations, including Technical Customer Support Manager at Cepheid, Manager of Customer Success & Support at CLARA analytics, Customer Success Manager at CLARA analytics, and Manager Technical Support at Kespry, among others. He has a diverse background ranging from technical support to sales engineering and account management across different companies.