Monique Zera

Monique Zera is a management consultant and Senior Manager at Thought Ensemble.6 She is a visionary leader with over 10 years of experience in optimizing experiences, products, and processes for customers and employees.2 Monique specializes in process optimization for customer experiences and has worked in various industries including utilities, oil and gas, healthcare, manufacturing, retail, education, aerospace, and safety.6

Monique graduated from California Polytechnic State University, San Luis Obispo (Cal Poly, SLO) with an Industrial Engineering degree.4 She is known for her unique perspective as a change manager who admits to disliking change herself, which she believes gives her valuable insights into guiding others through organizational transitions.1

In her professional work, Monique focuses on:

1. Identifying pain points and preventing confusion in change management processes1
2. Providing clear, straightforward messages to those undergoing organizational changes1
3. Adapting change management methodologies for Agile environments35

Monique has written articles on change management, including "Lessons From a Change Manager Who Hates Change" and "Why Change Managers Are Failing in Agile Environments," where she shares her experiences and insights on effective change management strategies.15