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Monique Goodwin
HR Manager, Learning & Development
Professional Background
Monique Goodwin is a seasoned Human Resources Manager with an impressive career spanning over a decade in the financial services sector, particularly at Servus Credit Union. Her multifaceted experience has equipped her with a robust skill set, focusing on coaching, instructional design, and training delivery. With her strategic vision and dedication to employee development, Monique has made significant contributions to fostering a positive and productive workplace environment. Her career trajectory at Servus Credit Union reflects a deep commitment to enhancing learning opportunities for employees, ensuring their growth aligns with the organization's objectives.
In her current role as HR Manager for Learning & Development at Servus Credit Union, Monique leads several initiatives aimed at empowering employees through targeted training and development programs. Her responsibilities include designing comprehensive training modules, overseeing the implementation of educational seminars, and continuously evaluating the effectiveness of these training efforts. Monique's ability to blend her technical writing skills with her instructional design expertise has resulted in well-documented training materials that facilitate smoother onboarding processes and provide ongoing support for current employees.
Prior to her position in Learning & Development, Monique honed her skills in various roles at Servus Credit Union. Starting her career as a Teller, she quickly rose through the ranks due to her exceptional customer service skills and keen understanding of banking operations. Her journey continued as she transitioned into a Personal Banker role, where her ability to analyze client needs and deliver tailored financial solutions was well recognized. As she progressed, Monique took on the role of Investment Specialist, further enriching her knowledge of financial products and services.
Her experience as a Corporate Trainer provided her with the expertise needed to effectively communicate complex financial concepts to a diverse audience, adapting her teaching methods to meet the varying needs of employees. Monique's in-depth understanding of the financial services industry, combined with her passion for coaching, has made her a valuable asset to the HR department and the organization as a whole.
Education and Achievements
Monique Goodwin graduated with a Bachelor of Commerce (BCom) from the University of Alberta, a program that provided her with a strong foundation in business principles and practices. Her education equipped her with the necessary analytical and problem-solving skills that are essential in the realm of human resources and organizational development.
In addition to her degree, Monique has furthered her knowledge through specialized studies at Langevin, focusing on areas that enhance her effectiveness as an HR professional and trainer. Her continuous quest for learning demonstrates her commitment to personal and professional development, ensuring that she stays abreast of the latest trends and best practices in human resources.
Achievements
Monique's career is marked by several notable achievements that highlight her role as a leader in learning and development. At Servus Credit Union, she successfully implemented a rigorous training program that not only enhanced employee skill sets but also significantly boosted overall job satisfaction and engagement levels. Her innovative approaches to instructional design have been recognized internally, establishing her as a thought leader in employee training and development methodologies.
Under her guidance, the HR department has seen a marked improvement in employee retention rates, correlating with enhanced learning opportunities and development pathways. Monique has received commendations for her ability to cultivate a positive learning culture within the organization, emphasizing growth, development, and a commitment to excellence.
Furthermore, her skills in technical writing have resulted in the production of user-friendly software documentation, ensuring that all employees have access to clear and concise information regarding their tools and resources. Her initiative in creating streamlined documentation has played a key role in the efficient operation of the organization, demonstrating her impact on overall productivity and employee efficiency.
Monique Goodwin's extensive experience, combined with her educational background, makes her a powerful advocate for employee development within the financial services industry. Her journey is a testament to her ongoing dedication to enhancing human resources practices, continually seeking innovative ways to train employees and inspire success within the workplace.
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