Monica Perez

Monica Perez is a Customer Success Coach at Catalyst Software, a role she has held since February 2023. In this position, she focuses on the Catalyst Coaching Corner, which pairs aspiring Customer Success leaders with experienced industry professionals for monthly coaching sessions.14

Professional Background

Before joining Catalyst Software, Monica had an extensive career in customer success across various organizations:

• Notion: She served as the Head of Customer Success from June 2020 to present, where she was instrumental in building the foundational customer success team as the company scaled significantly.2
• Signeasy: Monica was the first customer success hire and later became the Global Head of Customer Success and Support. Her time there involved developing customer support strategies and managing a diverse team.12
• Inter-American Development Bank: Prior to her roles in tech startups, she worked in client relationship management focusing on technology in emerging markets.1

Education

Monica holds a Master's degree from Georgetown University in International Business and a Bachelor's degree from Brown University. She also studied Political Economy at Pontifícia Universidade Católica do Rio de Janeiro.34

Skills and Expertise

Her expertise lies in building customer success programs, client relationship management, and strategic planning within tech environments. She is fluent in Spanish and English, with professional proficiency in Portuguese.13

Monica's career reflects a strong commitment to enhancing customer experiences and fostering leadership within the customer success domain.