Mohammad Misbah

Mohammad B. Misbah is a versatile executive with a strong dedication to revolutionizing the financial services sector to meet the challenges posed by emerging disruptors and changing customer expectations.

With a remarkable background in steering large-scale strategic, functional, and technical projects tailored to Sales, Service, and Marketing functions for major financial services clients, Mohammad has a proven record of accomplishment.

His primary focus lies in empowering clients to expand their businesses, nurture client relationships, and enhance customer value through digital innovations and customer-centric strategies.

Mohammad emphasizes a customer experience-centric approach underpinned by platform integration to drive superior business results, advocating for optimized customer relationship management through the synergy of people, processes, and technology.

He has adeptly formed and overseen multiple cross-functional teams to craft holistic solutions for clients, spanning various business departments and global locations.

Mohammad's extensive expertise extends to a diverse array of initiatives such as CRM system implementations, Sales, Service, and Marketing transformations, Business Case developments, Operating Model designs, Process enhancements, Roadmap creation, Build vs. Buy evaluations, Acquisition strategies, Omni/Multi-channel solutions, Contact Center optimizations, Business Intelligence leveraging AI, MDM, Analytics, Reporting, Metrics, and Data Visualization, as well as successful platform rollouts managed with both Onshore and Offshore teams.

Beyond his professional engagements, Mohammad is actively engaged in running a consulting-focused social media outlet #TheConsultingGuy on Instagram, Facebook, and YouTube to guide and mentor both emerging and established consultants about the dynamic realm of consulting.

Academically, Mohammad holds a Bachelor of Science Degree in Mechanical Engineering from Rutgers, The State University of New Jersey-New Brunswick.

Currently serving as a Director at PwC and having previously held the position of Management Consulting Senior Manager at Accenture, Mohammad brings a wealth of experience and leadership to the table.