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Miranda Cossar
Member Experience Manager at Neighbourly.co.nz
Miranda Cossar is an experienced Support Team Manager and aspiring UX Writer with a deep passion for enhancing user experiences through language.
She holds a BA (Hons) in Film, TV, and Media Studies from the University of Auckland and has a background in customer service, feedback management, help center curation, process improvement, employee training, and training manual development.
Miranda has worked in various roles, including Member Experience Manager, Customer Service Team Manager, and Customer Services Manager at Neighbourly.co.nz. Prior to this, she was a Media Researcher at Australian Associated Press and a Casual Copywriter at Module Marketing.
Her expertise lies in feedback management, process improvement, and creating training materials to enhance employee skills and customer satisfaction.
