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Minsun Mini Kim
UX Lead | UX Researcher
Professional Background
Minsun Mini Kim is a nationally recognized UX researcher and service designer, renowned for her extensive career that spans multiple industries including technology, finance, and non-profit. With a rich portfolio of experiences in interaction design and user experience, Minsun has contributed her expertise to leading organizations such as JPMorgan Chase & Co., UNICEF, and Toptal.
Minsun’s journey in the world of design began after attaining her BFA in Visual Communication with a specialization in Graphic Design from Washington University in St. Louis. This foundational experience enabled her to hone her skills in visual storytelling, which has proven integral to her work in UX research and service design.
Having worked in various capacities from freelance positions to leadership roles, Minsun's career is marked by a commitment to enhancing user experiences and promoting innovative design solutions. Her impressive track record demonstrates her versatility across both the creative and operational aspects of user experience design. Most recently, she served as a Lead UX Researcher at ASSURANCE IQ, driving user-centered design methodologies to optimize insurance products. Additionally, Minsun was instrumental in her role as Vice President, Service Designer at JPMorgan Chase & Co., where she developed comprehensive service design frameworks that improved customer interactions and satisfaction.
Education and Achievements
Minsun Mini Kim's educational background is equally impressive, as she pursued her Master of Fine Arts (MFA) in Interaction Design at the prestigious School of Visual Arts. This advanced degree further solidified her passion for design principles that prioritize user interaction and engagement. Additionally, she has gained invaluable experience in programming and creative coding at the School for Poetic Computation, which complements her visual design background with the technical skills necessary for modern design challenges.
In academia, Minsun has also been an influential figure as a User Experience Design Lead Instructor at General Assembly, where she shared her profound knowledge with aspiring UX designers. Through her teaching, she has helped shape the next generation of design professionals while continuing to apply her learning in real-world settings. Her commitment to furthering the field of UX and interaction design extends to mentorship opportunities, where she often guides young designers in navigating their career paths.
Throughout her career, Minsun has undertaken various roles that involve deep user research, including her time as UX Research Lead at Publicis Media, where she utilized data-driven insights to influence product development strategies. Her ability to draw upon user behavior data has consistently resulted in enhanced user experiences and successful product launches.
Notable Contributions
Minsun's work extends beyond traditional UX roles as she has contributed significantly to humanitarian efforts through her innovative positions at UNICEF. As both an Innovation Unit Design Lead and Interaction Design Fellow, Minsun was able to leverage her design prowess to address pressing global challenges, proving the impact design can have on humanitarian initiatives. Her role at UNICEF exemplifies her dedication to using design for social good, showcasing her versatility not just in corporate settings, but in community-oriented projects as well.
Furthermore, Minsun has built a reputation for excellence through her collaborations with dynamic firms, including a stint as a Senior Product Designer at Clover Network and her early career roles at well-known companies such as Shutterstock and Kenneth Cole Productions. Her diverse background garners respect from her peers, illustrating her ability to navigate and succeed in various design cultures and methodologies.
Minsun’s impressive journey in UX research, service design, and innovation exemplifies her commitment to harnessing design as a tool for enhancing user experiences across industries. Her career is a testament to the profound impact great design can have not only on businesses but also on improving the everyday lives of users worldwide.
Achievements
- Vice President Service Designer at JPMorgan Chase & Co.: Developed frameworks for outstanding user experience in financial services.
- Lead UX Researcher at ASSURANCE IQ: Enhanced insurance products through user-centered design strategies.
- Innovation Unit Design Lead at UNICEF: Contributed to impactful design projects aimed at solving humanitarian issues through innovative design thinking.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.