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Milan Muralitharan
Global Telecom SME Consultant
Professional Background
Milan Muralitharan is a seasoned telecom expert with a remarkable background in the industry, showcasing an extensive work experience of 23 years in the telecom sector and a global work experience spanning 10 years. Over the years, Milan has made substantial contributions to various high-profile projects, specializing in business and digital transformation, analytics, and system integration. He has garnered valuable experience with some of the leading consulting firms and telecom vendors, including Accenture, Atos, Wipro, and Hexaware, as well as prominent fintech companies such as Oracle, Amdocs, CSG, and Ericsson.
His impressive portfolio also includes collaboration with many of the top global companies in telecommunications, including AT&T, VeriSign, T-Mobile, Verizon, VEON, Saudi Telecom, and Tata Communications. Milan's ability to manage complex global projects emphasizes his strategic thinking and adeptness in the dynamic world of telecom. His comprehensive expertise covers an array of domains such as Big Data Analytics, Customer Experience Management (CEM), Blockchain, Product Portfolio Management, Billing and Revenue Management, Internet of Things (IoT), and Business Intelligence (BI).
Milan is particularly known for his proficiency in project management methodologies, leveraging both Agile-Scrum-Sprint and Waterfall techniques to ensure effective project execution and timely delivery. He played a crucial role in managing the largest Business Support Systems (BSS) implementation project in Africa, reflecting his capacity to oversee projects of substantial scale and complexity. Milan's impactful contributions to broadband retail implementation in the USA further showcase his versatile skill set and adaptability to different markets.
Education and Achievements
Milan Muralitharan's educational journey includes an MBA from the prestigious Jack Welch Management Institute, which has provided him with a strong foundation in business administration and management principles. He also holds a Bachelor's degree from Bharathiar University College of Arts and Science, where he pursued two bachelor's degrees - one in Law and another in Science. Additionally, he enhanced his knowledge and skills through various studies at renowned institutions such as the Unisys Learning Education Center and the Fox School of Business at Temple University.
Milan's academic background complements his extensive industry experience, offering a well-rounded perspective on both technical and managerial aspects of telecom. His professional trajectory has seen him taking on various strategic roles in organizations that have allowed him to shape innovative telecom solutions and manage critical projects successfully.
Among his many notable achievements, Milan successfully managed the completion of a new product portfolio for T-Mobile, where he oversaw the consolidation of 3000 digital products, including both soft and hard goods, within a remarkably short period of just 12 months during the years 2015 to 2017. His ability to build local teams effectively was exemplified through the successful Greenfield launch of Wireless Prepaid, Value-Added Services (VAS), and Postpaid features during his tenure at Beeline in Cambodia.
Another striking achievement includes his role in ITXC Corp, where he led the upgrade and management of the billing system for four years, during which the company experienced an impressive growth rate exceeding 1000%. Milan's strategic redesign of the wholesale reconciliation process helped the company achieve billing accuracy rates of over 99.1% for two consecutive years, while also reducing operational expenses by 100%.
These achievements and milestones not only highlight Milan's expertise and dedication but also underscore his commitment to excellence in the field of telecommunications and technology.
Achievements
- Expertise in Managing Critical Global Projects: Milan Muralitharan has successfully managed global projects involving business and digital transformation, Big Data Analytics, Blockchain, and others, demonstrating his capability to navigate complex systems effectively.
- Proficient Project Management: His adeptness at various project management methodologies, including Agile and Waterfall, enables him to lead projects efficiently, tailoring approaches to meet specific project needs and client objectives.
- Track Record of Success in Product Portfolio Management: Notably, he played a key role in the launch of T-Mobile's comprehensive digital product portfolio, showcasing his ability to consolidate numerous products within a tight timeframe.
- Team Building and Leadership: Demonstrates strong leadership skills through his experience in building local teams and overseeing successful project implementations, particularly in diverse international markets such as Cambodia.
- Achievements in Billing and Revenue Management: His work at ITXC Corp highlights his exceptional capability in billing integration and system upgrades that have led to significant financial accuracy and efficiency improvements for the company.
Milan Muralitharan stands out in the telecom industry as a visionary leader with an enduring commitment to advancing digital transformation and operational excellence. His extensive experience and rich educational background equip him to make impactful contributions to any organization he joins, and his career trajectory exemplifies a legacy of success and innovation in the telecommunications sector.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
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Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
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