Mikki Phan

Mikki Phan is a seasoned User Experience (UX) and Human Factors Researcher with over 10 years of experience in the field.1 She currently holds the position of UX Research Lead for Google Nest 1P Hardware, where she manages and conducts user experience research.24

Professional Background

Mikki has an educational background in human factors psychology, with a PhD in the field.5 Her expertise spans both software and hardware products in the consumer sector. Throughout her career, she has gained experience in various aspects of UX research, including:

• Designing and programming
• Conducting user studies
• Managing research teams

Current Role at Google

At Google, Mikki leads UX research efforts for the Nest product line, specifically focusing on hardware products.2 Her responsibilities include:

• Overseeing research projects for Google Nest
• Managing a team of UX researchers
• Contributing to the development of home display technologies6

Professional Contributions

Mikki is actively involved in the UX community and frequently shares insights and resources:

• She offers networking opportunities for UX professionals3
• Shares industry news and updates related to Google's home technology advancements6
• Provides guidance and support during challenging times, such as the COVID-19 pandemic47

Mikki's expertise in human factors and user experience research has positioned her as a valuable asset in Google's efforts to enhance their smart home products and user interfaces.