Suggestions
Mike Osorio
Retail Executive and Leadership Consultant
Professional Background
Mike Osorio is a seasoned retail and eCommerce executive, currently leading the retail and eCommerce division at Tori Richard, an iconic provider of resort apparel since 1956. He oversees operations for two esteemed brands, Tori Richard and Kahala Sportswear, known for their rich heritage and high-quality apparel that embodies the spirit of the Hawaiian lifestyle. Under Mike's leadership, Tori Richard is undergoing a transformative phase as it strengthens its market presence both in brick-and-mortar stores and online.
Prior to his role at Tori Richard, Mike built an impressive career spanning several decades within the luxury travel retail sector, department stores, and specialty food/gifts and apparel. He has worked for leading firms including 3Sixty Duty Free, DFS Group Limited, Harry & David, Gottschalk’s, and Macy’s. Notably, during his decade-long tenure at DFS Group Ltd., regarded as the foremost luxury travel retailer, Mike was pivotal to the organization’s growth and operational excellence.
In addition to his executive responsibilities, Mike founded his consultancy, Osorio Group LLC, in January 2018. His firm, which operates under the branding "JAM with Mike," signifies his commitment to providing strategic insights and consultancy services to businesses around the globe, particularly those in retail and eCommerce.
Education and Achievements
Mike Osorio earned a Bachelor of Science in Marketing from Santa Clara University, a foundation that has significantly contributed to his extensive knowledge and prowess in retail strategies and consumer behavior. His formal education, combined with years of hands-on experience, allows him to excel in delineating consumer needs and innovating retail solutions.
He has played a significant role in various organizations throughout his career, serving on the boards of several startup companies and leveraging his expertise to help them scale up into globally recognized brands. Some of these include Mana Up, a venture aimed at supporting Hawaiian startups in their journey to achieve international success.
Achievements
Throughout his illustrious career, Mike has garnered numerous accolades and made significant contributions to the organizations he has been a part of. As Vice President of Retail and Marketing at Tori Richard, he is instrumental in steering the company towards a future of digital growth, especially as eCommerce continues to reshape the retail landscape. His ability to adapt and innovate has made him a revered figure in the industry.
In his previous role as President of Organizational Change & Effectiveness at 3Sixty Duty Free, he played an essential role in guiding the company through a transformative period, helping them cement their status as a leading player in both inflight and airport retailing. This experience has underscored his proficiency in change management and strategy development, which he applies in his current responsibilities at Tori Richard.
Mike’s leadership trajectory within DFS Group Limited is another hallmark of his career. His journey through various roles in the organization, from Senior Vice President of Organizational Change Management to Region President for the Americas, Pacific Islands, and Japan, showcases his profound understanding of retail dynamics across different market segments.
Furthermore, his previous advisory roles, including those at Shaka Tea and O2TODAY™, reflect his commitment to nurturing emerging brands and contributing to sustainable business practices. His work with Gifting Brands and his experience as a Principal at Osorio Group LLC enhances his repertoire of skills focused on branding and operational effectiveness.
With a remarkable blend of experience across global markets and a finger on the pulse of modern retail trends, Mike Osorio is not only a leader but an innovator who is redefining what it means to succeed in today’s competitive landscape. His enduring commitment to the retail sector and his insightful approach to eCommerce make him a highly respected figure in the industry, influencing the next generation of retail practices with a strong focus on sustainability and growth.