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Mike Snodgress
Client Engagement Center Director at Owens & Minor
Professional Background
Mike Snodgress is a seasoned leader and innovator, known for his people-focused, results-oriented approach in navigating complex business environments. With an impressive career spanning various sectors including banking, financial services, retail, operations, and project management, Mike has continually demonstrated his expertise in maximizing customer experiences and optimizing operational efficiency. His extensive experience in Fortune 50 and Fortune 200 companies is underscored by a consistent history of driving change management initiatives and process design improvements that deliver measurable results.
Throughout his career, Mike has held several pivotal roles, significantly enhancing the organizations he has worked for. As the Client Engagement Center Director at Owens & Minor, he has been instrumental in cultivating strong client connections while fostering a culture of high performance within his teams. His previous role as Director of Customer Services at Owens & Minor showcases his proficiency in managing customer interactions to achieve outstanding satisfaction levels.
Before his tenure at Owens & Minor, Mike made significant contributions at Sears Holdings Corporation as the Director of Customer Experience, where he redefined customer engagement strategies, aligning them with customer expectations and business goals. His expertise in customer insights allowed him to elevate services that not only satisfied but delighted clients, resulting in improved customer loyalty and retention.
His journey through the financial services sector has also been remarkable. Mike served Capital One as the Director of Extended Operations, focusing on enhancing the customer journey through operational excellence and strategic oversight. His leadership at Bank of America, where he progressed from Vice President- Sales Unit Manager to Senior Vice President- Consumer Market Executive, is particularly noteworthy. During this time, he successfully led teams to achieve significant market penetration and customer engagement in a highly competitive environment. His ability to manage supplier relationships and compliance further underscores his multifaceted skill set.
In addition to his operational roles, Mike has also excelled in project management, specifically in enhancing contact center strategies at Circuit City. His background includes managing offshore vendor relationships and leading customer support teams to exceed performance targets, solidifying his reputation as a results-driven leader who understands the intricacies of customer service dynamics.
Education and Achievements
Mike holds a Post Bachelor Certificate in Management Information Systems from Virginia Commonwealth University, where he achieved an impressive GPA of 3.7. This educational background has provided him with a strong foundation in the technological aspects of business management, enabling him to leverage information systems to aid decision-making and streamline processes.
Additionally, he earned a Bachelor of Science in Business Administration and Management from Oklahoma State University. His education has been pivotal in shaping his analytical and strategic skills, allowing him to approach challenges with a comprehensive understanding of business principles and customer needs.
Throughout his career, Mike has focused on developing high-performing teams that are adaptable and resilient, believing that an empowered workforce is the key to achieving organizational goals. He is known for his authentic communication style, which fosters open dialogue within teams and promotes collaboration across diverse functions.
Achievements
Mike's career is filled with notable achievements that reflect his dedication to leadership excellence and customer experience. He has been recognized multiple times for his contributions to improving customer satisfaction and loyalty scores, establishing benchmarks within his organizations for operational performance.
His remarkable ability to build and lead teams has not only enhanced service delivery but also contributed to increased employee engagement and retention rates. Under his leadership, teams have consistently surpassed performance expectations and achieved high marks in efficiency and productivity metrics.
In his various roles, Mike has pioneered several initiatives aimed at enhancing customer engagement through technology adoption and process optimization. He advocates for the integration of innovative solutions to streamline operations and improve customer interaction quality. His work has resulted in significant cost savings and revenue generation for the companies he has worked with.
Furthermore, his strategic oversight on customer service initiatives at Circuit City led to the implementation of best practices that shaped customer support frameworks still used in the industry today. Mike's commitment to excellence and continuous improvement has solidified his reputation as a transformative leader who is committed to fostering a culture of innovation and growth.
In summary, Mike Snodgress exemplifies what it means to be a people-centric leader in today’s dynamic business landscape. Through his diverse experience in various sectors, his strong educational background, and his notable achievements in customer experience and operational management, Mike has consistently proven himself to be a valuable asset to any organization. His passion for building high-performing teams and driving meaningful engagement is evident in every aspect of his professional journey.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.
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