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Mike Owens
Sr. Manager, SERVICESolv Delivered Services at SYNNEX
Professional Background
Mike Owens is a seasoned professional with nearly three decades of experience in the IT technology industry. Over this impressive span of 29 years, Mike has made significant contributions to various facets of technology and services. His extensive background includes roles such as structured cabling, field technician, project management, and network/system design. His journey through the IT landscape has been marked by a commitment to achieving excellence and delivering high levels of customer satisfaction.
In his current role as a Senior Manager of SERVICESolv Delivered Services at SYNNEX, Mike oversees a team dedicated to providing high-quality IT services that align with the needs of customers and partners. His leadership within the organization has been instrumental in fostering an environment of collaboration and innovation, ensuring that operational goals are met and exceeded consistently. As an individual with a solid reputation, Mike is known for his ability to manage projects effectively while upholding strong customer relationships.
Education and Achievements
While specific details regarding Mike’s formal education are not provided, his extensive professional journey speaks volumes about his expertise and skills. He has had the opportunity to work extensively with a variety of vendors throughout his career, including industry giants such as Avaya, Adtran, Aruba, Cisco, Polycom, Mitel, and Extreme. This exposure has not only expanded his technical knowledge but has also sharpened his abilities to adapt and excel within diverse technological environments.
One of the standout achievements in Mike's career includes his progression through multiple roles at SYNNEX, from a Field Sales Engineer to his current position as Senior Manager. His ascent through the ranks is fueled by a blend of technical acumen, effective communication, and a deep understanding of customer needs.
Key Skills and Expertise
Mike Owens possesses strong written and verbal communication skills that have served him well throughout his career. His ability to communicate complex technical information effectively to diverse audiences makes him a valuable asset in any organization. Additionally, Mike's project management capabilities allow him to lead teams efficiently, ensuring that all aspects of technical service delivery are executed flawlessly.
Over the years, Mike has also developed robust relationships with key vendors, which enhances his negotiation and sales strategies. His time as a Field Account Executive and later as a Field Sales Engineer has endowed him with a keen sense of market trends and customer dynamics, allowing him to tailor solutions that meet specific client requirements while delivering tangible results.
Achievements
- Leadership Roles: Throughout his career, Mike has effectively led teams in various capacities, showcasing his ability to manage and motivate staff towards achieving service excellence.
- Vendor Relations: His extensive experience working with leading technology vendors has established him as a trusted resource for clients seeking guidance in IT solutions.
- Customer Satisfaction: Mike has consistently demonstrated a commitment to achieving customer satisfaction through dedicated service and a focus on quality outcomes. His strategies have not only improved client retention but have also driven new business opportunities.
- Technical Proficiency: With an extensive background in network/system design and structured cabling, Mike brings a wealth of technical knowledge to the table, enhancing his role in service delivery and client engagements.
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Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
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