Mike O'Connell

Mike O'Connell is a ServiceNow Delivery Leader currently working at Accenture Federal Services in the New York City Metropolitan Area.1 Here are some key details about his professional background:

Career History

• Current Role: ServiceNow Delivery Leader at Accenture Federal Services (since July 2024)1

• Previous Roles:

  • Technical Delivery Leader at Accenture Federal Services (October 2021 - June 2024)
  • Product Owner / Scrum Master at Humana (March 2021 - October 2021)
  • Product Owner / Scrum Master at Perspecta (October 2020 - March 2021)
  • Product Owner at Perspecta (August 2019 - October 2020)

Professional Focus

Mike describes himself as an "agile-driven servant leader" who specializes in creating product outcomes for customers using ServiceNow.1 He has extensive experience in agile methodologies, particularly in Product Owner and Scrum Master roles.

Skills and Expertise

• ServiceNow platform
• Agile methodologies
• Product ownership
• Scrum mastering
• Technical delivery leadership

Education

• MBA from University of Maryland - Robert H. Smith School of Business
• B.S. from Fairfield University

Certifications

Mike holds several professional certifications, including:

• Certified System Administrator (CSA) from ServiceNow
• Certified Implementation Specialist - Financial Management (CIS-FM) from ServiceNow
• Certified SAFe® 5 Product Owner/Product Manager
• Certified SAFe® 5 Scrum Master
• CompTIA Security+

Mike O'Connell's LinkedIn profile demonstrates a strong background in ServiceNow implementation, agile methodologies, and technical leadership in the IT services industry.1