Mike Murchison

Mike Murchison is the Co-Founder and CEO of Ada, a prominent provider of AI-powered customer support chatbots. Under his leadership, Ada has become a leader in the Automated Customer Experience (ACX) sector, automating millions of chat interactions for major clients such as Pinterest, Facebook, and Shopify. The company, which he co-founded in 2016, leverages advanced machine learning technology to enhance customer service efficiency and effectiveness, allowing businesses to resolve over 70% of inquiries automatically.124

Murchison's entrepreneurial journey began early, and he has a background in cognitive science, psychology, and human-computer interaction, having graduated from the University of Toronto. He also co-founded several other startups prior to Ada, including Volley and Atlus, showcasing his deep commitment to innovation in technology and customer service.35

His approach to building Ada was informed by direct experience in customer service, where he and co-founder David Hariri recognized the challenges businesses face in scaling support operations. They initially tested their ideas by working as support agents themselves, which helped them understand the needs of both customers and support teams.4

Murchison is also known for his investment activities, managing an angel fund that supports various Canadian tech startups. He has been recognized in Forbes' "30 Under 30" list for his contributions to enterprise technology.23