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Mike Koza
Service Advisor at REI Framingham, MA
Professional Background
Mike Koza is an exemplary figure in the realm of bicycle mechanics and repair, with a rich career history that showcases his dedication to the craft and his aspiration to inspire others. His work experience spans multiple roles within the cycling industry, allowing him to hone his skills and share his passion for cycling with a broader audience. Currently, Mike serves as a Service Advisor at REI in Framingham, MA, where he provides expert advice and exceptional customer service to biking enthusiasts of all levels. With a strong foundation in bicycle operations management, Mike has previously occupied pivotal roles such as Shop/Operations Manager at Cannondale Sports, and Master Tech at REI. His leadership skills were further cultivated during his experience as Manager at Sotar Bicycles, where he successfully grew the team's proficiency in bicycle maintenance and customer service.
In addition to his managerial roles, Mike has a remarkable background as the Owner of Goatwheels Bicycle Shop, where he not only managed operations but also engaged directly with the community to promote cycling activities and safe riding practices. His passion for bicycles goes beyond mechanics; it extends into the realm of performance, as evidenced by his background as a show rider at Sea World San Diego with Hutch BMX. This unique experience has equipped him with valuable insight into the world of competitive biking, further solidifying his expertise in the field.
Mike's journey in the bicycle industry reflects a commitment to technical excellence and customer satisfaction. He recognizes that cycling is much more than a means of transportation; it is a community, a lifestyle, and a source of joy for many. His hands-on approach and extensive professional background make him a trusted resource in the cycling community.
Education and Achievements
Mike's educational foundation laid the groundwork for his successful career in bicycle mechanics. He studied Master Tech at the Barnett Bicycle Institute, a prestigious program well-known for its comprehensive curriculum and emphasis on technical proficiency. The skills and knowledge he gained during his time at Barnett have undoubtedly contributed to his success in various positions and have played a crucial role in his ability to lead and educate others in the field.
Mike's journey in education began earlier at Faith Christian Academy, where he developed core values and interpersonal skills that have shaped his approach to teamwork and customer relations in the cycling industry. This blend of technical training and foundational education has paved the way for his notable achievements in the bicycle repair and mechanics domain.
Achievements
Throughout his career, Mike Koza has achieved numerous milestones that underscore his dedication to excellence and customer service in the cycling world. He has expertly balanced his technical knowledge with a customer-focused mindset, leading to enhanced satisfaction and repeat business for the shops he has managed. Mike's contributions as a Master Tech at REI have not only improved operational efficiency but also empowered fellow technicians to excel in their roles.
As a show rider at Sea World, Mike entertained and inspired crowds while showcasing the excitement and skill involved in BMX riding. His ability to blend fun with technical skill has made him a role model for aspiring bicyclists and mechanics alike. Through all of his achievements, Mike continues to embody the spirit of cycling, striving to elevate the industry and inspire the next generation of bike enthusiasts.
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