Mike Hakkens

Mike Hakkens is an accomplished leader and consultant in financial services and enterprise technology, renowned for his expertise in business operations, service, sales distribution, and relationship management.

With a robust background at Fidelity International, a prominent global asset manager, Mike has a proven record of spearheading business expansion and leading global customer experience transformation programs across various business units and regions worldwide.

Currently serving as a consultant and regional operations head for a high-growth technology firm, Mike excels in applying a customer-centric approach to drive business growth and innovation.

Specializing in asset management, financial services, leadership, strategy, customer experience management, sales, distribution, corporate innovation, and transformation, Mike brings a wealth of skills such as project and program management, stakeholder management, and commercial acumen to his roles.

His educational background includes a Bachelor's degree in Business Administration and Management from Zuyd University of Applied Sciences, along with additional studies at Rythoviuscollege.

Having held key positions at EY, Kickstart Accelerator, SandSIV Group, evitive, and WATC Consulting AG, Mike's professional journey underscores his expertise in operational excellence, client services, and project management.

Mike's diverse experience spans roles such as Director of Global Customer Experience, Head of Institutional Client Services, and Associate Director of Institutional Business Services during his tenure at Fidelity International.

His skill set is further enriched by fluency in multiple languages, a keen understanding of various cultures, and a knack for fostering teamwork, managing stakeholders, and delivering exceptional client-facing solutions.