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Mike Gathright

Customer Experience Executive | Board Member | Transformation Leader

Mike Gathright is a visionary and results-oriented Global Executive with a strong track record of driving quality-enhanced initiatives and world-class customer experiences.

With a background that includes leadership roles at top-tier companies like Capital One, Amazon, and Hilton, Mike has demonstrated expertise in leading transformation efforts and developing strategies for continual customer excellence.

He holds a BBA in Finance from Baylor University - Hankamer School of Business, an MBA in Strategy & Entrepreneurship from SMU Cox School of Business, and attended Arkadelphia High School.

Mike Gathright has held significant roles in various organizations, such as Senior Vice President, Customer Excellence and Innovation at Hilton, Treasurer and Board Member at the National Organization on Disability, and leadership positions at Capital One and Amazon.

His experience spans roles like Senior Vice President, Customer Experience at Hilton, Director positions at Amazon in customer service and global outsourcing, as well as leadership roles in mortgage servicing, dealer originations, and loan servicing at Capital One.

Throughout his career, Mike Gathright has been instrumental in driving strategic initiatives, fostering customer loyalty, and enhancing operational efficiency across different industries.

Mike Gathright
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Location

Dallas-Fort Worth Metroplex

Mike Gathright

Customer Experience Executive | Board Member | Transformation Leader

Mike Gathright
Get intro to Mike
Add to my network

Location

Dallas-Fort Worth Metroplex

Mike Gathright is a visionary and results-oriented Global Executive with a strong track record of driving quality-enhanced initiatives and world-class customer experiences.

With a background that includes leadership roles at top-tier companies like Capital One, Amazon, and Hilton, Mike has demonstrated expertise in leading transformation efforts and developing strategies for continual customer excellence.

He holds a BBA in Finance from Baylor University - Hankamer School of Business, an MBA in Strategy & Entrepreneurship from SMU Cox School of Business, and attended Arkadelphia High School.

Mike Gathright has held significant roles in various organizations, such as Senior Vice President, Customer Excellence and Innovation at Hilton, Treasurer and Board Member at the National Organization on Disability, and leadership positions at Capital One and Amazon.

His experience spans roles like Senior Vice President, Customer Experience at Hilton, Director positions at Amazon in customer service and global outsourcing, as well as leadership roles in mortgage servicing, dealer originations, and loan servicing at Capital One.

Throughout his career, Mike Gathright has been instrumental in driving strategic initiatives, fostering customer loyalty, and enhancing operational efficiency across different industries.

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