Michael Doukhan

Professional Background

Mike Doukhan boasts over 12 years of extensive experience in the IT industry, specifically in areas such as Electronic Data Interchange (EDI), Managed File Transfer (MFT), Business-to-Business (B2B) engagements, integration solutions, API management, and analytics. With his wealth of knowledge and expertise, he currently serves as the Head of Sales for North America and the Asia-Pacific (APAC) regions at a renowned global open-source Business Process Management (BPM) and Digital Process Automation software company. This role puts him at the forefront of innovation in automating business processes and enhancing organizational efficiency.

In his sales journey, Mike has consistently emphasized the importance of delivering value to customers rather than merely focusing on closing sales. His philosophy revolves around building relationships grounded in trust and expertise, which he views as crucial for fostering long-term partnerships with clients. By prioritizing customer satisfaction and understanding their needs, Mike has carved out a prominent career as a sales professional who understands the nuances of customer relationship management (CRM).

Education and Achievements

Mike's educational background is distinguished and equipped him with vital skills necessary for his career trajectory. He studied a Specialised Master in Key Account Management and Customer Relationship at NEOMA Business School, renowned for its top-tier management programs. He also gained insights into commerce and marketing at ISTEC - Ecole Supérieure de Commerce et de Marketing. Additionally, he pursued Business and Commerce studies at Tecnológico de Monterrey, an institution celebrated for its focus on fostering innovative and entrepreneurial mindsets in its graduates.

Throughout his career, Mike has held various vital roles that contributed to his development as an influential leader in sales and account management. His rich work history includes acting as an Enterprise Account Executive at Atlan, where he further honed his skills in managing pivotal accounts and driving business growth. Prior to that, he served as the Sales Director handling the North America and APAC regions at Bonitasoft, where he demonstrated his ability to lead sales initiatives effectively in key markets. His tenure at Bonitasoft also includes positions as Senior Account Executive and Account Executive, showcasing his capability to advance through ranks and take on greater responsibilities.

Furthermore, Mike's earlier experience includes foundational roles at Axway, where he began as an Inside Sales Representative and progressed to Account Executive. His diverse background also encompasses working as an Account Manager at EDICOM and a Global Program Manager at Dell, where he was involved in significant projects that required a blend of technical and managerial skills. His initial foray into the industry was marked by a role as a Marketing Project Manager at Dell, instilling in him an understanding of how effective marketing aligns with sales strategies.

Achievements

Throughout his career, Mike Doukhan has many noteworthy achievements. His strategic approach to sales and focus on customer relationships have enhanced business outcomes for organizations he has been part of. By fostering collaborative relationships with clients and offering tailored solutions, Mike has consistently surpassed sales targets and driven revenue growth across the organizations.

In his current role as Head of Sales for North America and APAC, Mike has successfully spearheaded initiatives that have significantly expanded the company's presence in these markets, contributing to an increase in brand recognition and customer loyalty. His ability to understand and navigate the complexities of diverse markets has allowed him to adapt strategies that meet distinct regional requirements while maintaining a unified approach to service excellence.

Moreover, his academic achievements and ongoing commitment to professional development underscore his dedication to staying at the forefront of trends in digital process automation and sales methodologies. Mike is highly regarded for his insights into integrating technology with strategic account management, making him a valuable asset to any organization looking to enhance its sales effectiveness through innovative solutions.

tags':['IT industry experience','Sales Professional','Key Account Management','Customer Relationship Management','Digital Process Automation','Head of Sales','BPM software','North America Sales','APAC Sales','Enterprise Account Executive','Sales Strategy','Customer Engagement','Technical Sales','Sales Leadership','Business Process Management','Open-source Software'],