Vanderbilt University

Director, Pricing Algorithms at Wayfair

DraftKings Inc.

Senior Director, Sportsbook Analytics

Senior Director, Sports Intelligence

Wayfair

Director, Pricing Algorithms

Associate Director, Pricing Algorithms

athenahealth

Director, Analytics Product Management

• Manage a team of 10 analysts focused on performance optimization of athena's Enterprise client segment, representing large regional and national medical groups
• Develop new metrics / KPIs to deep dive into performance trends across revenue cycle, patient financial responsibility, clinical process, clinical outcomes, and patient engagement
• Create scalable and tailored performance management plans through a data driven approach to help clients achieve top level performance and grow their business
• Influence C-suite executives at our key clients to implement new processes and/or policies based on my team's analysis
• Maintain deep understanding of athena's core products and services in order to guide analysis to determine root cause of performance issues
• Collaborate with R&D to improve athena's reporting and analytics package to enable clients to self-serve on core analytic needs

Senior Manager, Client Analytics

• Managed a team of 10 analysts to optimize revenue management strategies for the co-brand, affinity, and retail credit card portfolios totaling $15B in receivables
• Directed cross-functional effort to re-engineer credit line increase program to address new regulatory requirements expected to deliver more than $15MM NPV
• Reduced overhead of the customer retention program by 33% while maintaining profitability
• Developed insight into the credit risk impacts of digital services such as text alerts and automatic payments to identify customer experience improvements and drive marketing strategy

Capital One

Director, Business Analysis

• Managed a team of 8 analysts to run portfolio management for the Best Buy and Kohl’s retail card programs totaling $11B in receivables
• Integrated acquired HSBC assets into Capital One by aligning credit line increase and customer retention policies to ensure a consistent customer experience and reduce regulatory risk
• Improved accuracy of a risk model for a subprime credit line increase program that extended $1B in additional credit
• Collaborated with market research team to perform qualitative and quantitative interviews to deepen understanding of customer attrition dynamics for subprime customers with improving risk profiles

Manager - Senior Manager, Business Analysis

• Designed and launched a randomized experiment to measure the effectiveness of various credit line increases totaling $800MM in extended credit to enable expansion and improve valuation model accuracy
• Built a logistic regression risk model incorporating exogenous trends that allowed for re-entry into
subprime credit line increases coming out of the Great Recession and generated $900MM of assets
• Developed new criteria to exclude high risk customers from line increases using tree based statistical modeling techniques, reducing risk by 20%

Mike Desmarais